ServiceSource Announces Planned Retirement of Chief Operating Officer; New Regional Presidents Named

DENVER--()--ServiceSource (NASDAQ: SREV), the global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, today announced Brian Delaney, Executive Vice President and Chief Operating Officer, plans to retire effective Jun. 30, 2018.

“It has been my pleasure and honor to work with Brian over the past three years as we fundamentally transformed the company,” said Christopher M. Carrington, CEO of ServiceSource. “With his leadership, we refocused the business, executed a successful international expansion, drove major advances to our technology and data platforms, and fostered a culture of client centricity that have had profoundly positive impacts on ServiceSource. He has been a tremendous partner in returning the business to health, growth and market leadership. On behalf of the board and all ServiceSource employees, I want to thank Brian for his many contributions and wish him all the best in retirement.”

With Delaney’s retirement, the company will be simplifying the organization by naming two regional presidents who will now report to Carrington.

  • Michael Poe, a seven-year veteran of ServiceSource, will assume the role of President – Americas, overseeing the company’s operations in the United States and the Philippines.
  • Mike Naughton, with six years of leadership experience at ServiceSource, will assume the role of President – EMEA/APJ, overseeing the company’s operations in Europe, Singapore, Malaysia, and Japan.

As regional presidents, Poe and Naughton will have full accountability for their regions, including operational delivery, client relationship management, and P&L attainment.

Carrington commented, “Given their tenure with ServiceSource and proven executive leadership under Brian’s watch, Michael and Mike are the right picks to lead ServiceSource and their respective regions forward. I look forward to working with both of them as we focus on accelerating growth to capture the large market opportunity in front of us.”

About ServiceSource

ServiceSource International, Inc. (NASDAQ:SREV) helps the world’s leading brands grow closer to their customers. As a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, ServiceSource expands customer lifetime value by helping companies to more efficiently and effectively find, convert, grow and retain their B2B customer relationships. Trusted by global market leaders in the cloud/XaaS, software, technology hardware, medical device & diagnostic equipment and industrial IoT sectors, ServiceSource sells, manages or renews $9 billion of revenue annually on behalf of its clients. Leveraging a robust technology suite, predictive data models and more than 3,000 revenue delivery professionals speaking 45 languages, only ServiceSource brings to market nearly 20 years of expertise and the ability to drive recurring revenue growth to more than 170 countries. To learn more, visit

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding our opportunity to accelerate our clients’ ability to find, convert, grow, and retain their customers. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from our forward-looking statements. Those risks and uncertainties include: that we may be unable to attract and retain the highly skilled employees we need to support our planned growth; changes in market conditions that impact our ability to sell our solutions and/or generate service revenue on our customers' behalf; our ability to achieve our expected benefits from international expansion; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission's website at All forward- looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

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Investor Relations Contact for ServiceSource
Erik Bylin, 415-901-4182


Investor Relations Contact for ServiceSource
Erik Bylin, 415-901-4182