DUBLIN--(BUSINESS WIRE)--The "Future of Customer Engagement in Latin America, 2018" report has been added to ResearchAndMarkets.com's offering.
It is believed that traditional, voice-centric call centers are rapidly morphing into omnichannel centers of excellence and relationship hubs. This research shows that the new omnichannel consumer wants to have access to all available channels simultaneously, including the retail in-store/in-person experience.
Examine, for a minute, how the consumer landscape has changed. Customers are demanding service on the channels they prefer, such as social media sites or mobile devices. This evolution could translate into an enhanced value proposition for clients and consumers.
How? In essence, technology platforms and new business models will be key to meeting the complex communication needs of today's omnichannel consumer. At the same time, younger customers in particular have become more impatient, demanding, and knowledgeable. More and more, millennial consumers insist on omnichannel support: a coherent, seamless customer experience, regardless of the channel through which they engage a business. This can range from face-to-face service to self-service.
This growth insight aims to analyze the top trends involving the future of customer engagement in Latin America. It provides insights from end-user priorities for customer engagement survey in Latin America to gauge companies' readiness for digital transformation and their priorities.
The insight presents a market overview and drivers & restraints. It provides insights regarding growth opportunities, emerging trends, and key takeaways that will affect market participants.
- Amazon Web Services
Key Topics Covered
1. Executive Summary
2. Market Overview
3. Drivers and Restraints
4. Latin American Market Trends on the Future of Customer Engagement
5. Latin America’s Future of Customer Engagement - Use Cases
6. Growth Opportunities
7. The Last Word
For more information about this report visit https://www.researchandmarkets.com/research/4rmfdf/future_of?w=4