MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced new automated verification and capture capabilities that address complex compliance challenges associated with customer and employee engagement. As a recognized leader and innovator of customer engagement solutions, the company delivers a variety of compliance offerings—from capture and encryption of voice, text, video and instant message interactions, to speech, text and desktop analytics, to ground-breaking automated verification.
Consumer demands for data privacy, ethical business practices and security are driving the increasing pace and scope of regulatory and compliance demands worldwide, and these dynamics are resulting in new regulations that affect everything from how organizations engage with customers, to how they process and archive records.
“Verint helps organizations simplify, modernize and automate compliance for regulations like GDPR, PCI, HIPAA, MIFID II and many others,” notes Verint’s John Goodson, senior vice president and general manager, products. “In doing so, we’re helping organizations capture, control, retain and analyze the appropriate data using a single system of record and automating many ongoing compliance activities, enabling them to more effectively engage with their customers, reduce risk, and avoid fines and reputational damage.”
A 2018 survey sponsored by Verint and involving more than 36,000 consumers globally found that “an organization I trust” is the third most important factor in the purchasing decisions of consumers. Trust was cited behind only quality and cost as key drivers of purchase behavior. The study also revealed that only 51 percent of consumers trust providers to use their data ethically, and 49 percent are more likely to switch providers for ethical reasons. Negative publicity around breaches or misuse of data can quickly damage customer goodwill and trust. Compliance and data privacy are no longer simply risk issues—they have significant customer loyalty implications as well.
Verint helps address compliance blind spots and gaps, and maintains the discipline of ongoing compliance, while delivering strong return on investment to enterprise compliance departments. Its solutions can be deployed on-premises, in the cloud or in hybrid cloud environments.
Automated Verification Ensures Optimum Operation and Support for Regulatory Compliance
Verint’s Automated Verification™ solution automates the process of checking systems for issues across multiple applications (e.g., ACD, IVR, recording, desktop applications, routers, firewalls) and proactively simulates user transactions to validate performance. This gives organizations enhanced control and awareness of system health, status and performance to avoid issues with service availability, data integrity and data breaches, while also helping significantly reduce manual work related to ensuring compliance.
A Single System of Record Expands Interaction Capture Across the Enterprise
Organizations that use Microsoft Skype for Business or Cisco Jabber as part of their customer and enterprise communications can now benefit from Verint Recording™ to create a single system of record to address their collaboration technology compliance needs. With Verint, they can capture interactions across the enterprise—from contact centers to back-office operations, branches and trading floors—and across a wide range of communication modes, including newer collaboration capabilities. All of these interactions can involve data protected by GDPR. The end result equates to significant ROI for IT organizations, reducing manual work administrating multiple systems and ensuring centralized control of systems of record.
To learn more about Verint Compliance offerings, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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