MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it received perfect customer survey scores in multiple vendor and product satisfaction categories of DMG Consulting LLC’s new 2018/2019 Workforce Management Product and Market Report.
According to DMG, “The most notable results among the individual vendors were achieved by Verint, who earned the top score in all 10 vendor satisfaction categories, including a perfect 5.0 score for current product, implementation, training, professional services, and planned product innovations.” Verint also achieved top scores for ongoing service and support, responsiveness to product enhancement requests, vendor communication, pricing and overall vendor satisfaction.
The company was further cited for top scores in all 13 product effectiveness categories, and all 21 product satisfaction categories, including omnichannel forecasting, intraday management, real-time adherence, eLearning/meeting management, back-office/branch functionality, mobility features, performance management, gamification and robotic process automation.
“As has always been the case, WFM software must help companies anticipate and match the needs of incoming transactions to the skills and availability of their agents,” notes Donna Fluss, president, DMG Consulting. “To do this effectively in the current business environment requires enhanced capabilities, including personalization, personality matching and adaptive real-time intelligent routing. The new generation of AI-enabled WFM solutions will play an important role in the future of servicing.”
Verint Workforce Management™ is an automated, unified, enterprise-wide solution designed to help organizations plan, forecast, and optimally schedule employees to match workloads across customer-servicing departments. The solution further provides holistic visibility into and manageability of the work, people, and processes across customer touch points.
“Heightened expectations for customer engagement are challenging many organizations to create a more flexible and modern work environment,” says Verint’s Nancy Treaster, senior vice president and general manager, customer engagement solutions. “Today’s employees expect the work environment to adapt to their personal lives. Verint helps organizations evolve with mobile apps and built-in support for flex scheduling, open bids and shift bid access. And with employee communities and gamification, their experiences at work become more interactive and meaningful.”
Click here to learn more about Verint Workforce Management and other Workforce Engagement solutions.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
Source: DMG Consulting LLC, 2018/2019 Workforce Management Product and Market Report, March 2018.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ
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