4 Day Workshop: ITIL Intermediate Continual Service Improvement (CSI) Training (June 12-15, 2018) - ResearchAndMarkets.com

DUBLIN--()--The "ITIL® Intermediate Continual Service Improvement Training" training has been added to ResearchAndMarkets.com's offering.

One of the modules in the ITIL Intermediate Lifecycle stream that leads to the ITIL Expert Certificate in IT Service Management qualification, the ITIL Continual Service Improvement (CSI) certification focuses on how processes can ensure ongoing improvements and deliver results and customer satisfaction. CSI practices help businesses adapt and evolve to growing demands and changes in businesses. The ITIL CSI tools and techniques are geared towards evaluating the risks and success factors associated with improvements and how these activities can help improve efficiencies and returns on investment for organizations.

This intensive examination is a reflection of your knowledge of industry best practices in service management as documented in the ITIL Continual Service Improvement publication. This workshop will help you aim for a first time clearance of this exam with extensive coaching in-depth courseware, detailed exercises and sample papers that cover all objectives of the exam. Earning this qualification is mandatory to achieving the ITIL Expert designation. So enrol today and start your ascent towards becoming an ITIL guru.

The ITIL credit system maps out the route to achieving the ITIL Expert certification.

What you will learn:

On completion of this workshop and successful attempt of the examination, candidates will become proficient in:

  • Fundamentals of CSI
  • CSI principles
  • CSI process
  • CSI methods and techniques
  • Organizing for CSI
  • Technology considerations
  • Implementing CSI
  • Challenges, critical success factors and risks

You will also get:

  • In-depth preparatory help for examination
  • Comprehensive and crisp courseware
  • Coaching by ITIL certified experts
  • Get 3 credits toward ITIL Expert certification and 21 PDUs for PMI recertification
  • Downloadable courseware
  • Post workshop assistance and support

Prerequisites

In order to attend the workshop, you must have:

  • ITIL Foundation Certificate in IT Service Management or an earlier ITIL (V2) Foundation plus Foundation Bridge

In order to appear for the examination participants must:

  • Have completed an accredited 21-hour course from an ITIL Accredited Training Provider, such as this course
  • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)

The Exam

  • 90 minute closed book
  • Eight multiple choice, scenario-based questions
  • Pass mark is 70% (28/40)

Key Topics Covered

  • Introduction to continual service improvement
  • Continual service improvement principles
  • Continual service improvement process
  • Continual service improvement methods and techniques
  • Organizing for continual service improvement
  • Technology considerations
  • Implementing continual service improvement
  • Challenges, critical success factors and risks

For more information about this training visit https://www.researchandmarkets.com/research/xjnpgc/4_day_workshop?w=4

Contacts

ResearchAndMarkets.com
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Professional Development and Training

Contacts

ResearchAndMarkets.com
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Professional Development and Training