The global commercial services market was estimated to be around $4,415 billion as of 2017. The global commercial services made up around 37% of the overall services market in 2017. The commercial services market was the largest market in the global services market in 2017.
Artificial intelligence is widely being used by business organizations in customer support activities as it considerably reduces operational costs. Artificial intelligence systems perform tasks that normally require human intelligence such as speech recognition, translation between languages, visual perception, decision-making. This technology enables handling of customer grievances and other interactions without human intervention, thereby increasing efficiency and reducing operational costs. It also helps manage support tickets in bulk, provides multi-language support and auto responding of bulk emails. According to a study by Oracle, nearly 8 out of 10 businesses have already implemented or planning to adapt artificial intelligence in customer support by 2020. Some of the companies using artificial intelligence in customer support include China Merchant Bank, Fiat Argentina, Toshiba France, KLM airlines.
- Markets Covered: Office Administrative Services, Employment Services, Travel Arrangement and Reservation Services, Waste Management and Remediation Services, Others.
- Time Series: Five years historic (2013-17) and forecast (2017-21).
- Data: Market value in $ billions.
- Data Segmentations: Regional breakdowns, market share of competitors, key sub segments.
- Adecco Group
- Randstad Holding
- Manpower Inc.
- Waste Management Inc.
- ISS A/S
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