IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., the world’s leading platform for all customer interactions, announced today that the company has received the 2018 AT&T* Supplier Award for its high performance and excellent service to AT&T affiliates in 2017. Alorica was selected based on the following criteria: supplier diversity results, creative cost management solutions, teamwork, customer service, product/service performance and sustainability.
“Over the last year, Alorica aligned themselves with AT&T’s priorities and exceeded our expectations in helping provide for our customers,” said Susan Johnson, executive vice president – Global Connections Management and Supply Chain, AT&T Services, Inc. “Together, we delivered smart solutions and exceeded customer expectations. And we did it all with innovation and leading technology. The commitment and contributions of Alorica has distinguished them as our 2018 recipient.”
“It is an honor to be chosen for AT&T’s 2018 Supplier Award especially given AT&T’s vast global supply chain network,” said Andy Lee, Chairman and CEO of Alorica. “This award is a testament to the longtime commitment Alorica has made to AT&T to truly understand their top priorities, come up with innovative, technology-powered solutions and partner to create insanely great customer experiences together. Combining passionate people with the drive and talent to deliver strong performance lead to limitless possibilities and I’m pleased that our brand promise has allowed us to stand out even beyond the industry.”
At Alorica, we only do one thing -- we make lives better. How? As the world’s leading platform for all customer interactions, we create insanely great experience for customers fueled by innovative technology, advanced data analytics, and CX intelligence. Utilizing insights from more than 600 million consumer interactions curated annually, Alorica is a systems integrator of choice to 25 of the Fortune 50 healthcare companies, six of the 10 largest financial institutions, four of the five largest telecommunications companies, and five of the largest retail companies. We call the OC home, headquartered in Irvine, Calif., with more than 100,000 employees in approximately 140 locations across 16 countries and 12 time zones around the globe.
AT&T Inc. (NYSE:T) helps millions around the globe connect with leading entertainment, business, mobile and high speed internet services. We have the nation’s largest and most reliable network** and the best global coverage of any U.S. wireless provider. We’re one of the world’s largest providers of pay TV. We have TV customers in the U.S. and 11 Latin American countries. More than 3 million companies, from small to large businesses around the globe, turn to AT&T for our highly secure smart solutions.
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**Coverage not avail. everywhere. Based on overall coverage in U.S. licensed/roaming areas. Reliability based on voice and data performance from independent 3rd party data.
***Claim based on the Nielsen Certified Data Network Score. Score includes data reported by wireless consumers in the Nielsen Mobile Insights survey, network measurements from Nielsen Mobile Performance and Nielsen Drive Test Benchmarks for Q4 2016 + Q1 2017 across 121 markets.