2 Day Course: Advanced Office Management & Effective Administration Skills (London, United Kingdom - April 16th-20th, 2018) - ResearchAndMarkets.com

DUBLIN--()--The "Advanced Office Management & Effective Administration Skills" training has been added to ResearchAndMarkets.com's offering.

This one week training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: interpersonal skills, communication, organisational and time management competencies.

By the end of the course, participants will be able to:

  • Gain insights into the responsibilities of administrators
  • Value their role in an organization and experience greater job satisfaction
  • Analyse planning and organising skills to achieve tasks-develop office procedures for efficiency and effectiveness
  • Develop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness
  • Build an approach that suits their own individual style and workplace

Key Topics Covered

Taking Control of Your Work Life

  • Understanding and clarifying purpose, vision and mission
  • External and internal customer service
  • Controlling, prioritising and organising your work
  • Making a long term plan to create the best office in the company!
  • Streamlining your office systems
  • Getting your paperwork under control
  • Making your office user friendly and efficient

Essential Administrative Skills

  • Harnessing the power of the mind - through Mind Mapping Techniques
  • Right brain/left brain theory
  • Managing larger projects to meet deadlines
  • Planning skills - using a Gannt chart to chart work progress
  • Problem solving techniques
  • Becoming more proactive
  • Decision Making tools
  • Managing meetings effectively
  • Keeping minutes of a meetings
  • Working with more than one manager

Vital Communication Skills

  • Common communication mistakes
  • Different styles of communication
  • Communicating with Confidence
  • Learning to be more assertive
  • Win-win conflict resolution
  • The most effective way to say no
  • Understanding and using body language
  • Understanding gender differences in communication
  • Overcome biases and discomfort associated with exercising power
  • Understanding different personality types and how to deal with them
  • How to create an effective working relationship with any kind of boss

Developing as a professional

  • Listening skills - seeking to understand before being understood
  • Creating a professional image
  • Overcoming the fear of public speaking
  • Learn the essentials of planning a presentation
  • How to hold the attention of a group

Self-Empowerment and Self-Management

  • Understanding the main causes of stress
  • How to build self-confidence and strength the ability to respond to difficult situations
  • How to relax and refresh the mind and body
  • The signs, symptoms, causes and triggers to stress
  • Why stress is a powerful messenger
  • How to break the vicious cycle of stressful thinking
  • The essential skills of emotional intelligence
  • Using emotional intelligence at work
  • Transforming fear and negativity and reactive-ness
  • Becoming a more proactive, responsible and self-aware person
  • Effective Time Management

For more information about this training visit https://www.researchandmarkets.com/research/95253b/2_day_course?w=4

Contacts

ResearchAndMarkets.com
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Management

Contacts

ResearchAndMarkets.com
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Management