TYSONS CORNER, Va.--(BUSINESS WIRE)--Cvent, Inc., a market leader in meetings, events, and hospitality technology today announced that the company has won two 2018 Stevie® Awards for customer service excellence. Cvent won the Silver Award for Customer Service Department of the Year (Computer Software — 100 or more employees) and the Bronze Award for Customer Serivce Success (Technology Industries). This is the ninth year in a row that Cvent has won a Stevie Award.
“At Cvent, providing the highest level of service to our customers is of paramount importance,” said Ed Benack, Senior Vice President of Client Services at Cvent. “Winning two Stevie Awards this year, to go along with the awards we have won in the past for Customer Service, speaks to our unwavering commitment to making our customers successful. It’s a tremendous honor and a well-deserved recognition for our team.”
Cvent has been awarded a Stevie Award every year since 2010 across a variety of categories, including wins for Sales and Customer Service and Customer Service Executive of the Year. Similarly, Cvent has been recognized for its high-performing customer service team at the Best in Biz Awards in 2013, 2015, 2016, and 2017.
“Cvent, as the industry leader, continues to invest in our world-class Customer Services team and in new capabilities to engage our users,” Benack continues. “Winning this award reinforces that we are making a positive impact on those who matter most – our customers.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business AwardsSM and International Business Awards®.
The awards were presented to honorees during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.
More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
“All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards president Michael Gallagher.
About Cvent, Inc.
Cvent, Inc. is a leading cloud-based enterprise event management company, with tens of thousands of customers and more than 3,000 employees worldwide. Cvent offers software solutions to event planners for online event registration, venue selection, event management, mobile apps for events, email marketing, and web surveys. Cvent provides hoteliers with an integrated platform, enabling properties to increase group business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions. Cvent solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. For more information, please visit Cvent.com, or connect with us on Facebook, Twitter or LinkedIn.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors of the 12th annual Stevie Awards for Sales & Customer Service include HCL Financial Services, Rant & Rave, Sales Partnerships, Inc. and ValueSelling Associates, Inc.