Veritas Study Shows that UK Organisations are Moving to the Cloud Without Evaluating the Impact of a Cloud Outage

  • 77 per cent of UK respondents have not fully evaluated the cost of a cloud outage
  • More than one in three expect less than 15 minutes of downtime per month
  • Organisations need to evaluate their data protection and business continuity options to ensure they are “always on” in the cloud

LONDON--()--New findings from a study by Veritas Technologies, a leader in multi-cloud data management, indicate that an alarming majority (77 per cent) of UK respondents have not fully evaluated the cost of a cloud outage to their business and are therefore ill prepared to deal with the impact of an outage.

While cloud service providers offer infrastructure-based service level objectives, the research indicates that many UK organisations fail to understand their own responsibility, in addition to that of the cloud service providers’, in ensuring that their critical business applications are adequately protected in the event of an outage.

Understanding Cloud Outages

The Truth in Cloud study, commissioned by Veritas and conducted by Vanson Bourne, surveyed 100 UK business and IT decision makers. It revealed that almost all (96 per cent) of IT decision makers reported that their organisations will move systems to the cloud in the next 12 to 24 months.

While migration to the cloud continues to accelerate, it is imperative that customers understand how an outage could impact their business. More than one in three respondents (38 per cent) expect less than 15 minutes of downtime per month but the reality is that a fifth (20 per cent) have experienced downtime more than double that per month (31 minutes or more).

Who is Responsible in the Event of a Cloud Outage?

Two thirds (66 per cent) of the respondents believe that dealing with cloud service interruptions is the primary responsibility of the cloud service provider. Seventy-six per cent of respondents also believe that their organisation’s cloud service provider is responsible for ensuring that their workloads and data in the cloud are protected against outages.

While cloud service providers have service level agreements in place, these are typically for the infrastructure layer and they hold the responsibility for restoring their infrastructure in the event of a cloud outage.

However, there are other key considerations customers should keep in mind that go beyond the actual infrastructure-level outage, such as bringing their applications back online, once the infrastructure is back online. Depending on the complexity of application inter-dependencies during restart and the amount of data lost during the outage, the actual time of application recovery may be far longer than the time of infrastructure recovery. An organisation may alternately decide to be more proactive and failover applications back to their on-premises data center or to another cloud. This would be the primary responsibility of the organisation, not the cloud service provider.

“Organisations are clearly lacking in understanding the anatomy of a cloud outage and that recovery is a joint responsibility between the cloud service provider and the business,” said Mike Palmer, executive vice president and chief product officer, Veritas. “Immediate recovery from a cloud outage is absolutely within an organisation’s control and responsibility to perform if they take a proactive stance to application uptime in the cloud. Getting this right means less downtime, financial impact, loss of customers’ trust and damage to brand reputation.”

Maximising the Benefits of the Cloud While Minimising the Risks

Not knowing the full extent of how a cloud outage could potentially impact business is a risk very few organisations can afford to take. But, the risks can be severely mitigated with the right business resiliency strategies in place to reap the benefits of embracing a multi-cloud world.

“At Veritas, we fully embrace a multi-cloud approach and partner with many leading cloud service providers to help customers easily migrate applications and data to, from and in-between clouds, all while offering maximum business uptime,” said Palmer. “We work with the cloud service providers and our customers to help ensure that they are protected in the event of a cloud outage so they can keep their businesses flourishing.”

For more on how Veritas’ innovative business resiliency and data protection solutions can help safeguard your business, click here. And, find out how your organisation can raise its game with proactive and predictable disaster recovery to, from and in the multi-cloud by viewing the Veritas webcast, infographic and tip sheet.

Vanson Bourne is an independent specialist in market research for the technology sector. For more information, visit www.vansonbourne.com.

About Veritas

Veritas Technologies empowers businesses of all sizes to discover the truth in information—their most important digital asset. Using the Veritas platform, customers can accelerate their digital transformation and solve pressing IT and business challenges including multi-cloud data management, data protection, storage optimisation, compliance readiness and workload portability—with no cloud vendor lock-in. Eighty-six percent of Fortune 500 companies rely on Veritas today to reveal data insights that drive competitive advantage. Learn more at www.veritas.com or follow us on Twitter at @veritastechllc.

Forward-looking Statements: Any forward-looking indication of plans for products is preliminary and all future release dates are tentative and are subject to change at the sole discretion of Veritas. Any future release of the product or planned modifications to product capability, functionality, or feature are subject to ongoing evaluation by Veritas, may or may not be implemented, should not be considered firm commitments by Veritas, should not be relied upon in making purchasing decisions, and may not be incorporated into any contract.

Veritas, the Veritas Logo, NetBackup and CloudPoint are trademarks or registered trademarks of Veritas Technologies LLC or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owner.

Contacts

Veritas Technologies
Meera Lakhani-Patel, +44 (0) 7824 122395
meera.lakhanipatel@veritas.com
or
LEWIS
Charmaine Chan, +44 (0) 207 802 2630
VeritasUK@teamlewis.com

Release Summary

New findings from a study by Veritas indicate that an alarming majority (77 per cent) of UK respondents have not fully evaluated the cost of a cloud

Contacts

Veritas Technologies
Meera Lakhani-Patel, +44 (0) 7824 122395
meera.lakhanipatel@veritas.com
or
LEWIS
Charmaine Chan, +44 (0) 207 802 2630
VeritasUK@teamlewis.com