OREM, Utah--(BUSINESS WIRE)--Jive Communications Inc, a cloud-based phone system and Unified Communications company, today announced their newest integration with Zoho CRM. The integration makes Jive’s industry-leading telecommunications features available from within Zoho’s powerful CRM, enabling businesses to better communicate with customers.
With Jive’s Zoho CRM integration, agents can not only see who is calling before they answer—allowing for better call preparation—but with auto logging they can track every call, click to call, take notes, and schedule appointments directly from the pop-up within the CRM. This enables agents to save time, personalize customers’ experiences, and ensure accurate reporting with automatic call logging.
In addition, Jive announced an exclusive introductory offer to Zoho users in Brazil. Jive’s presence in Brazil continues to grow with many new customers and employees, and the company is celebrating by offering a free month of Jive service for current and new Zoho users.
“Zoho CRM is a phenomenal tool for businesses, and like Jive, Zoho is dedicated to helping users save time and effort in their business processes. We’re thrilled to partner with them to offer this integration for our customers and Zoho CRM users,” said Mike Sharp, CPO at Jive Communications. “Helping our clients remain competitive and use their Unified Communications services and data to grow and improve their relationships and operations is our end-goal, and this integration perfectly helps those efforts.”
“Businesses today demand increased efficiency and customer engagement,” said Raju Vegesna, Chief Evangelist at Zoho. “Our tools provide powerful insights and crucial information to business users, but when integrated with Jive, our CRM application’s abilities are magnified. With Jive and their award-winning channel program, we can provide a smoother experience and workflow to more businesses, as well as a broader view of their customer interactions.”
About Jive Communications
Jive provides cloud-based phone systems and Unified Communications services. Jive’s customers include high-growth businesses and public sector institutions needing a scalable platform that is more flexible and cost-effective than their existing legacy systems. Jive’s cloud architecture offers an integrated, seamless experience that provides richer context and creates more efficient connections between co-workers and clients. Jive’s cloud delivery model ensures that each organization always has the latest technology, features, and applications—making Jive the last phone system you’ll ever need.
Zoho is the operating system for business, that is, a single platform with all the applications needed to run a business completely from the cloud. Marketing, sales and customer care apps—like Campaigns, CRM and Desk—enable a business to acquire and retain customers. Productivity and collaboration apps—like the Office Suite, Mail and Docs—empower employees, while Zoho’s finance and human resources apps—like Books, People and Recruit—run all business operations.
More than 30 million users around the world, across hundreds of thousands of companies, rely on Zoho every day to run their businesses, including Zoho itself. For more information, please visit www.zoho.com.