NEW YORK--(BUSINESS WIRE)--Exactly one year after releasing its third-party study, “AI: The Next Generation of Marketing,” which gauged marketers’ early perceptions of artificial intelligence (AI) in marketing, Albert Technologies (LSE: ALB.L), makers of digital autonomous marketer Albert, today released the findings of its customer experience study, “AI Adoption in Marketing: 2018 Brand & Agency Survey.” The company conducted the blind survey in late 2017, gathering information from 52 respondents, including 17 agencies and 35 brand-side marketers. The report is available in full here.
Albert set out to determine the nuances in mindset between two distinct AI user types: brand and agency marketers. The 11-question survey sought to compare where each stood on a variety of topics, such as the performance and efficiency benefits that are most important to each, which tasks they’ve found most difficult to give up to a machine, and their upfront reasons for resistance, if any.
Survey respondents were asked about AI marketing tools in general, as well as specifically about their experiences with Albert.
Key findings from the study include:
Agencies and Brands are united on their initial reasoning for AI adoption. Seven out of 10 respondents cited “increasing the value of their marketing investment” as their motivation for engaging their first artificial intelligence marketing platform. This number represents 83% of brands and 58% of agencies. An additional 33% of agencies made the move to AI when they saw their current manual and/or technology-aided efforts plateau. Peer pressure and the desire to try the hottest new thing were less likely to influence either respondent type’s decision-making.
Agencies most value sales-related outcomes, while brands prioritize cost containment benefits. Asked to rate the performance benefits of AI, agencies gravitated toward those yielding the best results for their clients, ranking AI’s “ability to lift sales” and “exceed campaign benchmarks” equally important (both at 4.3 out of 5). While brands also appreciate revenue-based benefits, the aspects they prized most were related to cost containment, specifically “increased Return on Ad Spend” (3 out of 5) and “reduced costs” (2.9 out of 5).
Brands specifically value efficiencies that free up their time for creative or higher-level strategic activities. Brand respondents that directly manage their own AI systems focused on the ability to slough off mundane tasks to a machine and free up time among their employees for creative or higher-level strategic activities, ranking “less focus on manual” 3.2 out of 5 and “more focus on creative and strategy” at 3.3 out of 5.
Agencies are more likely to apply AI insights across siloes and campaign-wide. Brands were less likely than agencies to use insights generated from AI to inform other parts of their campaigns (agencies: 3.7 / 5.0; brands: 2.6 / 5.0), or as a means of bringing cohesion to silo'd marketing efforts (agencies: 3.8 / 5.0; brands: 2.8 / 5.0).
Brands and agencies both admitted to upfront resistance to AI in response to fears they wouldn’t be able to communicate with it. Sixty-three percent (63%) of agency respondents cited an “inability to communicate with AI” as a perceived upfront drawback while 32% of brand respondents cited the same.
Brands claim new understanding of creative fatigue. Agencies claim new insights on new audiences. When asked which AI insights were most surprising, 33% of brands claimed they were most surprised by how quickly creative assets fatigue during campaigns (compared to only 8% of agencies). Meanwhile, 58% of agencies rated the “ability to discover new audiences” as particularly insightful (compared to 17% of brands who reported the same).
Artificial Intelligence is helping brands and agencies transcend siloes: 33% of respondents are using AI across three marketing channels. Both brands and agencies are using their AI platforms across up to four digital channels (paid social media, search, display advertising and email), though a majority of brand and agency respondents (exactly 33% for each segment) reported using AI to automate digital marketing across three digital channels at once: search, display advertising and paid social media.
Brands find digital campaign data analysis the hardest task to give up to AI. Among all the tasks newly automated by their AI platform(s), 59% of brand respondents cited digital campaign data analysis as most difficult to let go, perhaps revealing brands’ attachment to deciphering the aha! moments (despite the hours of labor required to find them).
Agencies rate audience segmentation as the most difficult task to surrender to AI. Of all tasks that agencies have relinquished to AI, 33% of agency respondents agree that audience segmentation is the hardest to let go. This might be due to having become accustomed to the difficult task of pairing the right promotions with what they determine to be the right audience.
“Before we conducted our research we knew that the speed of adoption by brand-side marketers was relatively faster than the agencies that perform digital campaign execution on their behalf,” said Or Shani, CEO of Albert. “As we’ve begun working directly with agencies, we’re discovering the nuances in how they think about and experience AI. For instance, agencies are more likely than brands to use AI to transcend data siloes across channels and apply digital insights throughout a larger campaign. Brands, on the other hand, gravitate toward immediately actionable insights, such as the quick rate of creative fatigue among consumers. We’ve seen brands translate this particular insight into the production of more frequent creative, which allows them to seamlessly continue the narrative with consumers.”
Slightly more than one quarter of respondents came from the retail and apparel sector, while media and entertainment, travel and leisure, and consumer packaged goods made up seven percent each. The last 20 percent were drawn from the consumer technology, pharmaceuticals and healthcare, transportation, and “other” categories.
Albert, created by Albert Technologies, LTD. (AIM: ALB.L), is the world’s first and only fully autonomous digital marketer. The enterprise-level artificial intelligence platform drives digital marketing campaigns from start to finish for some of the world’s leading brands. Albert liberates businesses from the data and technology complexities of digital marketing—not just by replicating their existing efforts, but by executing them at a pace and scale not possible by human teams. “He” accomplishes this by wading through mass amounts of data, converting this data into insights, and autonomously acting on these insights, across channels, devices and formats, in real time. Brands such as Harley-Davidson, Gallery Furniture, Natori, and Dole Asia credit Albert with significantly increased sales, an accelerated path to revenue, the ability to make more informed investment decisions, and reduced operational costs. Visit us at albert.ai to learn more.