Global contact center market to grow at a CAGR of 8.54% during the period 2018-2022.
The report has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
The latest trend gaining momentum in the market is the integration of chatbots for better turnaround times. Contact centers are trying to implement chatbots in their processes because, in the future, they must look for options other human agents to handle simple customer queries and provide better resolutions.
According to the report, one of the major drivers for this market is the rising adoption of cloud-based contact centers.
The biggest challenge faced by inbound and blended contact centers is to achieve a predetermined average speed of answer (ASA).
- Cisco Systems
Key Topics Covered:
Part 01: Executive Summary
Part 02: Scope of the Report
Part 03: Research Methodology
Part 04: Market Landscape
Part 05: Market Sizing
Part 06: Five Forces Analysis
Part 07: Market Segmentation by Type of Interaction
Part 08: Market Segmentation by Deployment
Part 09: Customer Landscape
Part 10: Regional Landscape
Part 11: Decision Framework
Part 12: Drivers and Challenges
Part 13: Market Trends
Part 14: Vendor Landscape
Part 15: Vendor Analysis
For more information about this report visit https://www.researchandmarkets.com/research/g8b3p2/global_contact?w=4