Global Contact Center Market (2018-2022) by Type of Interaction and Deployment - Aspect, Cisco and Genesys are Dominating - ResearchAndMarkets.com

DUBLIN--()--The "Global Contact Center Market 2018-2022" report has been added to ResearchAndMarkets.com's offering.

Global contact center market to grow at a CAGR of 8.54% during the period 2018-2022.

The report has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

The latest trend gaining momentum in the market is the integration of chatbots for better turnaround times. Contact centers are trying to implement chatbots in their processes because, in the future, they must look for options other human agents to handle simple customer queries and provide better resolutions.

According to the report, one of the major drivers for this market is the rising adoption of cloud-based contact centers.

The biggest challenge faced by inbound and blended contact centers is to achieve a predetermined average speed of answer (ASA).

Key Vendors

  • Aspect
  • Cisco Systems
  • Genesys

Key Topics Covered:

Part 01: Executive Summary

Part 02: Scope of the Report

Part 03: Research Methodology

Part 04: Market Landscape

Part 05: Market Sizing

Part 06: Five Forces Analysis

Part 07: Market Segmentation by Type of Interaction

Part 08: Market Segmentation by Deployment

Part 09: Customer Landscape

Part 10: Regional Landscape

Part 11: Decision Framework

Part 12: Drivers and Challenges

Part 13: Market Trends

Part 14: Vendor Landscape

Part 15: Vendor Analysis

For more information about this report visit https://www.researchandmarkets.com/research/g8b3p2/global_contact?w=4

Contacts

ResearchAndMarkets.com
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Call Centres

Contacts

ResearchAndMarkets.com
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: Call Centres