PROVIDENCE, R.I.--(BUSINESS WIRE)--Citizens Bank today announced the appointment of Eric Schuppenhauer as President of Home Mortgage. Schuppenhauer joins Citizens from Capital One, where he was Head of Mortgage. He has more than 15 years of senior mortgage industry experience, having previously held leadership positions within the mortgage businesses of JPMorgan Chase and Fannie Mae.
Schuppenhauer will be responsible for managing mortgage sales, operations, strategy, secondary markets and technology teams effective March 5. He succeeds Chris Nard, who has led Citizens’ mortgage business since 2015 and is leaving Citizens to pursue other opportunities. Schuppenhauer will report to Brad Conner, vice chairman and Head of Consumer Banking.
“I am confident that Eric’s deep expertise will help us take our home lending business to the next level, further accelerating growth and enhancing our direct-to-consumer and digital capabilities,” said Conner. “We thank Chris for his leadership in building a strong foundation for the mortgage business and wish him all the best.”
At Capital One, Schuppenhauer was responsible for all aspects of the bank’s mortgage production and mortgage and home equity servicing, including regulatory communications and both industry and community advocacy. In this role, he developed an industry-leading direct mortgage offering, distinguished by digital capabilities that drove superior customer service, improved profitability and best-in-class quality. During his tenure, he oversaw a strong platform while servicing $28 billion in mortgage and home equity loans.
About Citizens Financial Group, Inc.
Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $152.3 billion in assets as of December 31, 2017. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a 24/7 customer contact center and the convenience of approximately 3,300 ATMs and approximately 1,150 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services, including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products, and asset finance. More information is available at www.citizensbank.com or visit us on Twitter, LinkedIn or Facebook.