ANN ARBOR, Mich.--(BUSINESS WIRE)--ForeSee, the leader in Voice of Customer (VOC) solutions, today announced it will host a complimentary live webinar covering research and findings from its Retail CX Insights and Rankings Reports on Wednesday, February 14, 12:00pm EST. The webinar will take a closer look at consumer insights from more than 40,000 shoppers, as detailed in the ForeSee Experience Index report, which launched last month at the National Retail Federation's annual trade show.
"The data and insights from our Retail CX Insights and Rankings reports are crucial for any company competing on CX," explained Eric Feinberg, author of the reports and Vice President at ForeSee. "Our webinar will take an even closer look at the information we have on today's shoppers, and offer attendees a chance to interact with the data, ask questions about our findings, and understand how CX drives business impact."
This webinar will specifically cover:
- What matters most to customers, whether in-stores, online, or on mobile
- How the new omnichannel customer journey is changing retail strategies
- Which top 50 retailers are winning and losing with CX
- Why customers support—or abandon—stores and brands
Attendees will hear data-driven insights for getting CX right and be better prepared to advocate for CX in their organizations.
For more information and to register for the webinar, visit https://learn.foresee.com/fxi-webinar-feb-14. The event will be recorded and available for on-demand viewing at the same address 24 hours after the scheduled live event.
Founded in 2001, ForeSee is the pioneer of voice of customer (VOC) solutions that measure and improve the customer experience. ForeSee CX Suite is powered by the only proven causal model that accurately connects CX improvements to business outcomes, empowering business leaders with strategic and tactical CX decisioning. Thousands of leading organizations in retail, financial services, energy and utilities, and the public sector rely on ForeSee to give certainty to their CX initiatives. Visit www.foresee.com to learn more or schedule a demo.