to Educate Consumers and Reduce Barriers to Care

ROCKVILLE, Md.--()--Today, launched in Maryland, an online resource for health care consumers who are denied coverage, experience delays or are dissatisfied with the decisions made by their health plan.

“ is a beacon of light in a stormy health care sea,” said Liz Helms, president and CEO of the California Chronic Care Coalition, who launched successfully in 2015. “As health plans are moving to reduce access to new lifesaving medicines, create one-size-fits-all treatment pathways and restrict access to specialists, we must provide consumers with the help and confidence they need to demand the care they deserve.”

This website will help educate consumers about their health care rights and direct them where to file complaints with their health plan and/or the Maryland Insurance Administration.

The types of complaints regulators collect include:

  • Denials to specialists
  • Denials to important procedures
  • Barriers to prescription medicines
  • Delays receiving tests for chronic diseases
  • Medical bills from out-of-network providers
  • Balanced billing issues

The website includes a list of patient rights and step-by-step instructions to file complaints. It also includes testimonials from real patients who have experienced lengthy delays or denials. In addition, the website will collect patient stories to provide a true picture of the quality of care provided throughout the state.

Founding organizations include:

  • American Cancer Society-Cancer Action Network
  • National Psoriasis Foundation
  • American Urological Association
  • Community Health Charities
  • METAvivor
  • American Diabetes Association, Mid-Atlantic
  • NF Tumor Foundation
  • ALS DC/MD/VA, and now
  • Arthritis Foundation, Maryland

The California Chronic Care Coalition (CCCC) launched this website in California and is taking it nationwide to help people who have been denied treatment or medicines, experienced delays or are dissatisfied with the decisions made by their health plan.


for MyPatientRights Maryland
Erin Oldfield

Release Summary

When you sign up for a health plan and/or if you have problems accessing care through your health plan, it is important to know your rights.


for MyPatientRights Maryland
Erin Oldfield