SAN DIEGO--(BUSINESS WIRE)--Claro Service announced today that they are expanding their service offerings to better support clients with more effective, comprehensive solutions. In addition to their award-wining Call Center Support & Services, new offerings include:
Using deep expertise and practical knowledge of CX tools and processes, the Claro! team will design a custom blueprint to address specific company needs and deliver a CX experience that reflects the client’s brand, boosts satisfaction and increases engagement.
Back Office Support
Scanning, verification calls, mailings, order management, billing, fraud, coding, etc. Whatever is needed to support delivering a better customer experience, the Claro! team will take care of it from start to finish.
These programs support clients' best customers and need to be executed flawlessly. So, whether it is an outbound survey, special product offer, text reminder, check-in call, or custom contact, Claro! will ensure that these valuable customers receive the high-touch, proactive service they deserve.
“Claro has had the pleasure of supporting existing clients with these extremely popular services,” said Jannet Zamora, VP Customer Experience. “Now, we are excited to be able to make them universally available to new clients so we can deliver more effective, robust solutions and further customize service programs to align with each clients’ brand.”
About Claro! Service
Since 2008, Claro! has focused on offering a combination of quality service and the latest technology to enable reliable, flexible and proactive customer experiences. By maximizing service for clients and their customers, Claro! increases satisfaction and provides cost-effective solutions that build relationships and promote brand loyalty. So, whether a client needs 50 or 500 agents, their goal is to create a custom omnichannel solution for each client that delivers innovation, engagement and results.
Today, Claro! is excited to take their services to the next level. They recently opened a new 70,000 square foot, state-of-the-art operations center to better serve the growing needs of their clients and are expanding their staff to continue delivering effective, best-in-class customer service.