ORANGE, Calif.--(BUSINESS WIRE)--CaliforniaChoice, announced it has enhanced its call center experience and streamlining processes resulting in a 32 percent reduction in average talk time and more. The private health insurance program available to small businesses with access to multiple carriers, discussed these improvements and other best practice insights on November 8 to Dreamforce attendees, an annual user conference hosted by Salesforce.com.
“As call center systems age, it becomes expensive to keep legacy platforms up and running,” said Ron Goldstein, president and chief executive officer at CHOICE Administrators. “Embracing cloud-based technologies helps us to reduce costs and increase overall productivity while providing the best customer service to brokers who leverage our health insurance and benefit plan designs.”
CaliforniaChoice’s updated call center platform now features customizable online dashboards with a 360-degree view of customer information. The benefits of a cloud-based call center system, highlighted as an industry best practice during Goldstein’s presentation, includes streamlined workflows, a consolidation of all customer information on to several screens to increase at-a-glance readability, 24/7 accessibility and much more.
“Incorporating technology into sales and customer services tools makes business sense,” said Goldstein. “Staying on top of new and emerging cloud-based solutions and considering how to incorporate them into existing systems is extremely important to remain competitive in the marketplace – this is the future of the health insurance industry and key to future company growth.”
To learn more about CaliforniaChoice, call 800.542.4218 or visit www.calchoice.com/.
About CHOICE Administrators
CHOICE Administrators is the parent organization of the nation’s largest multi-carrier, small group private health exchange, CaliforniaChoice, and America’s first ancillary benefits exchange, Choice Builder. CHOICE Administrators’ programs are designed to extend greater access and choice to the health care purchasing experience. The company empowers enrollees to make more informed enrollment decisions, while providing sponsoring employers with the infrastructure to control their benefits budgets.