Growth Opportunities in the European Customer Management BPO Market to 2021 - Research and Markets

DUBLIN--()--The "Growth Opportunities in the European Customer Management BPO Market - Forecast to 2021" report has been added to Research and Markets' offering.

The European economy is a stark drama that continues to unfold in real-time, as Germany and Greece in particular try to come to terms with how to best move forward on the European project. In fact, negotiations between Greece and the European Union may turn out to be a turning-point for the Continent.

Consider that in February 2015, Greek finance minister Yanis Varoufakis wrote in The Guardian newspaper that in 2008, capitalism had its second global spasm. The financial crisis set off a chain reaction that pushed Europe into a downward spiral that continues to this day. Europe's present situation is not merely a threat for workers, for the dispossessed, for the bankers, for social classes or, indeed, nations. No, Europe's current posture poses a threat to civilization as we know it.

Regardless of one's views on the best medicine for Europe's ills, these are strong words that illustrate just how vexing the current European dilemma is. By late June 2015, Greek banks had been shut down to avoid a meltdown and bailout talks with European creditors seemed frozen. Greek default and withdrawal from the euro seemed a real possibility. By mid-July, 2015, an accord of sorts seemed to have been reached, but with austerity for Greece as the theme. In any case, one wonders about the future of the European project going forward.

The economy has had real effects on some BPO providers in Europe that focus on customer management. Consider Serco BPO in the UK. In 2015, just four years after having acquired Intelenet BPO for over $630 million in an effort to reduce Serco BPO's reliance on the UK and the public sector, that business was valued at a little over $400 million.

By December 2015, private equity firm Blackstone (which had owned the business from 2007-2011) announced that it had closed its deal to once again acquire Intelenet. What had once been Serco's private sector BPO business thus returned to using its original name, Intelenet Global Services. Serco BPO has therefore been dropped from this year's Europe Buyer's Guide.

Key Topics Covered:

1. Executive Dashboard

2. Growth Environment - Market Overview

3. Market Forecasts

4. Visioning Scenarios

5. Growth Pipeline

6. Vision And Strategy - Growth Opportunities

7. Brand And Demand - Growth Opportunities

8. Growth Opportunities Matrix

9. Growth Strategy And Implementation

10. Appendix

For more information about this report visit https://www.researchandmarkets.com/research/xbnnmc/growth

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: CRM (Customer Relationship Management)

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
Related Topics: CRM (Customer Relationship Management)