FREMONT, Calif.--(BUSINESS WIRE)--CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today that it has been recognized as part of the elite group of companies featured in the Digital Experience special edition of CIOReview magazine.
“We’re happy to announce that CallVU has been included in our annual list of ‘20 Most Promising Digital Experience Solution Providers 2017’,” said Jeevan George, managing editor of CIOReview. “This recognition is designed to bring about more awareness of CallVU’s solutions while increasing its exposure to other companies as it continues to expand throughout the U.S.”
CallVU delivers a flexible multichannel platform that enables large enterprises to extend and expose digital assets developed for the Web, as well as mobile apps. The company addresses the business need of diverting customers to digital self-service so as to reduce call volume and improve service availability. Digital self-service ensures that a higher percentage of enterprises using CallVU benefit from their investment in digital content, while enhancing their own customer’s experience. With CallVU, consumers who have not yet gone digital can choose to interact with enterprises by calling directly from their smartphones for a digital call experience.
“We’re seeing a growing interest in our advanced digital engagement platform,” said Ori Faran, founder and CEO of CallVU. “Our visual IVR system displays an interface that extends from traditional IVR menus into an interactive digital journey that complements every stage of the customer call. At the same time, we offer agents a variety of tools to collaboratively complete complex processes, such as filling out forms and signing them in real time, uploading images, and more.”
Published in Fremont, California, CIOReview is a print magazine that explores and understands the plethora of ways firms execute their business functions. A distinguished panel that comprises CEOs, CIOs, IT VPs, and the CIOReview editorial board finalized the “20 Most Promising Digital Experience Solution Providers 2017” and shortlisted the best vendors and consultants. For more information, visit www.cioreview.com.
CallVU offers an innovative Mobile Digital Engagement Platform that blends rich digital and interactive media with the voice channel. The company drives simple interactions to self-service and enhances meaningful interactions to a branch-like experience. CallVU’s platform comprises enhanced Visual IVR, collaboration, and Service BOTs. CallVU was named a Gartner Cool Vendor in Customer Service CRM in 2016. To learn more, visit www.callvu.com.