SAN FRANCISCO--(BUSINESS WIRE)--Wells Fargo & Company (NYSE: WFC) announced today that it is making an additional $850,000 available for relief efforts related to wildfires in California. The additional funding includes $100,000 for the American Red Cross, $50,000 for the Salvation Army, $200,000 for local non-profits focused on rebuilding efforts in 2018, and $500,000 for the company’s WE Care Fund, which makes financial grants for unforeseen circumstances resulting from disasters available to affected Wells Fargo team members.
The new commitments follow initial donations of $100,000 to the Red Cross and $50,000 to the Salvation Army, bringing the company’s total contribution to wildfire relief efforts to $1 million.
“These fires continue to rip an unimaginable path of destruction through communities throughout California, and we in turn are strengthening our commitment to those who have been affected,” said Tim Sloan, Wells Fargo CEO and president. “Our hearts, and our commitment to help, go out to all those who have lost their loved ones, homes, and livelihoods as a result of this tragedy- some of whom are Wells Fargo team members.”
Additionally, through October 23, customers who wish to support the American Red Cross’ California wildfire relief efforts may do so by using any Wells Fargo ATM in California and selecting the option to donate. There is no fee for this service and 100% of contributions will be sent to the American Red Cross. Also, Wells Fargo’s Go FarTM Rewards customers can redeem any amount of their available-rewards and donate to the American Red Cross Disaster Relief fund through October 23rd by accessing their rewards account at GoFarRewards.wf.com or calling the Go FarTM Rewards Service Center at 1-877-517-1358.
Wells Fargo Customer Support
Customers in need of assistance should contact Wells Fargo as described at the end of this release.
Wells Fargo is providing payment relief for on credit cards, student loans, auto loans, home mortgage, home equity and retail small business loans and lines of credit to customers affected by the fires. No negative credit reporting will occur for customers receiving payment relief.
The bank also is waiving or refunding fees for affected customers. This includes late fees, overdraft and non-sufficient funds fees and ATM fees for using non-Wells Fargo ATMs.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,400 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 268,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. The Chronicle of Philanthropy ranked Wells Fargo No. 3 on its most recent list of the top corporate cash philanthropists. In 2016, Wells Fargo donated $281.3 million to 14,900 nonprofits and Wells Fargo team members volunteered 1.73 million hours with 50,000 nonprofits. Wells Fargo’s corporate social responsibility efforts are focused on three priorities: economic empowerment in underserved communities, environmental sustainability, and advancing diversity and social inclusion. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
Customer Assistance Contact Information
Deposit account customers can call 1-800-TO-WELLS or the number on the back of their debit card.
Wells Fargo Home Mortgage and Home Equity customers can call the Wells Fargo Disaster Assistance Team at 888-818-9147, Monday through Friday from 4 a.m. to 8 p.m. PST, and Saturday and Sunday from 5 a.m. to 3 p.m. PST.
Auto loan, line of credit/loan, and credit card customers should call the number on their statement or card to discuss payment options and request reversal of fees.
Customers in the impacted area who participate in an employer-sponsored 401(k) plan provided by Wells Fargo may be eligible to access their retirement savings. Recently, the IRS relaxed rules for employers that allow individuals easier access to their retirement savings for hardship purposes. Wells Fargo is prepared to make hardship withdrawals or loans available to customers that qualify under these new guidelines. For more information, customers should call 800-728-3123.