ORLANDO, Fla.--(BUSINESS WIRE)--EV Connect 2017-- EasyVista Inc., a leading provider of service management for IT organizations, today announced it will preview plans for the next-generation of IT service management for the enterprise at its annual customer conference world tour, EV Connect 2017, which kicked off yesterday in Orlando, Florida. The focus of the event will be on EasyVista’s commitment to modern user experiences, advanced self-help capabilities and integration with artificial intelligence technologies.
“EasyVista is re-defining ITSM as a hub of innovation for enterprises seeking to deliver new user experiences across their organization,” said Jamal Labed, COO of EasyVista. “At EV Connect 2017 customers will hear about our new product offerings for intelligent self-help tools that empower a new generation of knowledge creation and access. Customers will also share their own success stories about how they are leveraging the EasyVista ITSM platform to transform themselves into productive digital enterprises.”
“Digital transformation has swept across the enterprise, turning ITSM into a game changer,” said Sylvain Gauthier, CEO of EasyVista. “The challenge is how organizations can improve adoption and engagement to derive the most business value from their ITSM solution. We are committed to delivering intelligent and intuitive ITSM experiences that power a new way of work for employees, IT professionals, line of business owners and management. Our acquisition of Knowesia continues our focus on providing the tools necessary to deliver exceptional experiences with the addition of knowledge-driven self-help across the enterprise.”
“Clearly there is a push within enterprise IT departments toward self-help to reduce support costs and increase efficiencies,” said Stephen Mann, Principal Analyst and Content Director at the ITSM-focused industry analyst firm ITSM.tools. “With the infusion of artificial intelligence, self-help could potentially increase customer satisfaction over the more time-consuming personal touch of phone calls and walk-ins.”
Getting Closer to Customers with a Global Tour
The EV Connect Global Tour consists of a series of regional events to give EasyVista’s customers a preview of the company’s innovative plans for 2018 and an opportunity to learn about the latest ITSM market trends. It will kick off in Orlando (10/10 through 10/12), then moves on to Paris (10/19), Madrid (10/24), Barcelona (10/26), Milan (11/10), Lisbon (11/14) and Porto (11/16).
“EasyVista has made major progress in its quest to deliver an elegant, purposeful user experience for all kinds of end users. They continue to demonstrate an appreciation for the way people expect to interact with technology today,” said Xavier Bougot, president of FMX, an EasyVista partner that has deployed EasyVista for nearly 100 North American companies.
EasyVista simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise. EasyVista’s service management platform was created to help companies automate and personalize service delivery to improve IT efficiency and increase staff productivity. Today, EasyVista helps 1,200 enterprises around the world radically improve service user experience, dramatically simplify and accelerate service creation, and reduce the total cost of IT service delivery. EasyVista serves companies across a variety of industries, including financial services, healthcare, higher education, technology, public sector, retail, manufacturing and more. Headquartered in New York and Paris, EasyVista is a rapidly growing global company backed by leading venture capitalists, and traded as ALEZV:EN.
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