SALT LAKE CITY & NEW YORK--(BUSINESS WIRE)--InMoment, the leader in customer experience intelligence, today announced that the company’s senior vice president of CX strategy, Brennan Wilkie, and Tiffany & Co.’s director of voice of customer, Jami Blake, both received the esteemed Customer Experience Impact Award for achieving “significant improvements and innovation in the customer experience and voice of the customer.” Tiffany & Co. leverages InMoment’s CX Intelligence platform to provide deep insights for the company’s customer experience initiatives.
“It’s an honor to be recognized for the work we do with so many great individuals and brands,” said Wilkie. “Jami’s leadership has been remarkable, and we’re thrilled that she was publicly recognized for her efforts.
“At InMoment, we are fiercely committed to providing the most innovative and powerful AI-based technology to fuel the visionary work of our clients. And while we’ve achieved so much in the past, we are even more excited about what’s next. The level of intelligence we’re producing for our clients today is truly groundbreaking. We are playing a pivotal role in how they take care of customers to enhance their business into the future.”
Established by the CXPA in 2013, the CX Impact Awards recognize professionals from a wide range of background and industries — from front-line employees to senior leaders — who have achieved significant improvements and innovation in the customer experience and voice of the customer on behalf of an organization and its customers. A panel of expert judges in the field of customer experience reviewed award submissions and selected winners in two categories: Practitioners, who have successfully brought customer experience competencies and skills to organizations and brands; and Providers, who are employed by organizations to consult on and provide technology, products and services in the customer experience space.
InMoment™, the leader in customer experience (CX) intelligence, arms enterprises with compelling insights to fuel high-value action and relationships with both customers and employees. The company’s industry-leading Customer Feedback Management platform leverages a proprietary, AI-based analytics engine to power a full suite of Voice of Customer (VoC), Voice of Employee (VoE) and Employee Experience technologies. InMoment provides innovative solutions and related support services to more than 350 leading brands across 95 countries. For more information, visit http://www.inmoment.com/.