MIAMI--(BUSINESS WIRE)--Q-nomy, a leading global provider of omni-channel customer journey and experience optimization solutions, today announced its partnership with Vidyo to offer seamless real-time visual communications in Q-Flow. Q-nomy’s Q-Flow is the one application agents use to manage any kind of interaction with customers: face-to-face meetings, phone calls and written communications via email, SMS and so forth.
“Today’s customers want to have the option of connecting with somebody face-to-face at those pivotal moments when a real, personalized interaction is important to them,” says Q-nomy EVP Strategic Alliances Eran Reuveni. “These customers are highly mobile and need to be able to connect and interface with real people from wherever they are through a channel that makes sense to them. We look forward to working with Vidyo and helping our organizations recreate and manage the in-person experience with remote customers using Q-Flow's familiar interface.”
Q-Flow Video Call Manager integrates secured, high-definition video interactions in the multi-channel customer journey. It is managed by the agent from a single application that provides all the other channels of customer interaction too. Agents can initiate or answer a video call with customers from their service console like any other call or visit, thus seamlessly going through their workflow without additional interfaces.
About Q-nomy Inc.
Q-nomy is a leading software vendor providing solutions that optimize true omni-channel digital and physical business processes and customer journeys.
Q-nomy helps global household name customers to perform better by streamlining the customer journey in physical and online points of sale, service and care. Q-nomy has offices in North America and the UK, and has over 1200 installations in five continents in retail, telco, finance, healthcare, education and government organizations.
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About Vidyo, Inc.
Vidyo is the leader in integrated video collaboration for businesses that require the highest quality, real-time video communications available to directly embed into their business processes. Millions of users around the world visually connect every day with Vidyo’s secure, scalable technology and cloud-based services. Vidyo has been awarded over 170 patents worldwide and is recognized by industry analysts for its cloud platform and APIs. Thousands of enterprises, service providers, and technology partners leverage Vidyo’s technology to create innovative HD quality video-enabled applications.
Learn more at www.vidyo.com, on the blog, or follow Vidyo on Twitter @vidyo and on Facebook.