Hurricane Harvey: Five Key Facts Texans Must Know About NFIP Flood Claims

ST. PETERSBURG, Fla.--()--Hurricane Harvey is an unprecedented flood event. Adding to the trauma and stress following a national disaster can be confusion over insurance policies and how to begin the recovery process. Most Americans may not know that despite the carrier that services it, almost all flood insurance is provided through the National Flood Insurance Program (NFIP), administrated by the Federal Emergency Management Agency (FEMA).

Below are five tips to help Texans understand NFIP and expedite their claims.

  1. Understand what NFIP covers: Flood insurance under NFIP is designed to help homeowners deal with the financial consequences of flooding but it can differ from typical homeowner’s insurance policies. As an example, according to FEMA, the NFIP values personal property on an actual cash value (ACV) basis, which is the replacement cost value at the time of loss, less the value of physical depreciation. It pays for direct physical loss from flood only.”
  2. Contact your Agent or Company Representative Immediately. As soon as you can start the process the better. Contact your insurance agent or carrier who can best guide you on how to file your claim. Oftentimes, claims can be filled out online or may require documentation in writing. Make sure to include a phone number where you can be reached if you are currently evacuated or out of the home.
  3. Maintaining your property after flood waters recede: If you are able to return to your home safely, do all you can to protect damaged property and prevent mold by mitigating your damages.
  4. Consult before making larger repairs: For larger repairs or purchases, make sure to consult with your flood adjustor or insurer before you sign an agreement or contract with a cleaning, remediation or maintenance service. Check to see if your insurance covers rental costs of portable dehumidifiers or air conditioners which can be used to start the drying-out process.
  5. Make Lists of Damaged Property: If you have access to the home, note structural damage and contents damage if you have contents coverage. Make sure not to throw anything away before an adjustor has seen it or take photos before disposing and keep samples for the adjuster like a small sample of carpet.

More Resources:

For more information:

  • For FEMA Disaster Assistance, call 1-800-621-3362
  • For general flood insurance questions, call 1-800-427-4661 or contact your insurance company or insurance agent
  • Wright Flood Claims, call 1-800-725-9472, www.wrightflood.com/claims or floodclaims@weareflood.com

About Wright Flood: Wright Flood writes more federal flood policies in the state of Texas and Louisiana than any other flood provider. Wright Flood provides federal flood insurance, excess flood coverage, private flood coverage and leading industry expertise, earning an A- (Excellent) rating from A.M. Best. As the largest provider of federal flood insurance in the U.S., Wright Flood takes pride in user-friendly technology, exceptional claims reputation and providing the service clients deserve. Agents and policyholders may visit us at www.wrightflood.com.

Contacts

Wright Flood
Dolores D. Glass, 1-866-373-5663 X 7651, 727-422-8854
Dolores.glass@weareflood.com

Contacts

Wright Flood
Dolores D. Glass, 1-866-373-5663 X 7651, 727-422-8854
Dolores.glass@weareflood.com