SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact (Nasdaq:NICE) today announced that CogniCor Technologies has joined the DEVone developer program and has products available on CXexchange, the most extensive technology marketplace currently available in the customer experience market. CogniCor Virtual Assistant is an award-winning, artificial intelligence (AI)-powered, fully-automated response agent or chatbot that extends CXone’s AI capabilities.
NICE inContact customers looking to automate customer inquiries with new chatbot technology will benefit from CogniCor’s patented Cognitive Deep learning platform for Virtual Assistant that features:
- An automated platform that deeply engages with customers, understanding their queries, the full intent of their questions as well as the context of the inquiry, in order to respond quickly with personalized, relevant answers
- An engagement platform that is available 24 x 7 to customers, answering queries related to all products and services, receiving and resolving all user complaints and helping users purchase products and services through a conversational channel as if they are talking to a customer care agent.
“CogniCor is excited for this partnership with NICE and inContact and being part of CXexchange,” said Dr. Sindhu Joseph, CEO for CogniCor. “Our technology now integrated with CXone helps customers with automated relevant responses and 24x7 engagement. Our proven AI platform, deployed by several leading brands and built on our proprietary patent pending cognitive deep learning stack, is a genuine differentiator in the market. This partnership significantly enlarges our horizon in North America and Europe by supporting NICE inContact clients throughout their customer support and engagement journey.”
Companies interested in how CogniCor works with CXone can visit CXexchange to view the application, see a demo and read reviews. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all on an Open Cloud Foundation.
Paul Jarman, CEO, inContact:
“Having an innovative product and partner in CogniCor enhances CXone, and therefore our customers’ contact center operations,” said Paul Jarman, CEO of inContact. “Providing opportunities for and efficiency gains on one platform makes a seamless experience for our users. We welcome CogniCor as part of the CXexchange marketplace.”
DEVone offers partners broad tools and resources to enable them to create new applications on CXone including extensive documentation and support, and access to an online developer community. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications.
About NICE inContact
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes NICE inContact CXone cloud, an expert service model and the broadest partner ecosystem. www.incontact.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.