SEATTLE--(BUSINESS WIRE)--NetFortris, Inc., a leader in secure cloud-based communication solutions, today announced the addition of Zendesk Support® into its portfolio of third party integrations. The NetFortris for Zendesk app is an easy and intuitive agent experience combining NetFortris’ call center functionality and HUD Softphone with the Zendesk Support product. Zendesk builds software for better customer relationships and is a key component to the expanding applications NetFortris is focused on building upon in 2017 and beyond.
Enabling service- and support-oriented businesses to improve their performance and their customers’ overall satisfaction, agents will be able to simultaneously manage their calls and capture important Zendesk ticket information.
"For many companies, their call center solution and Zendesk Support represent the core technologies that enable agents to excel at customer support and service,” said Ali Rizvi, director of product management for NetFortris. “We unified these tools with a strong focus on the agent experience."
The app features an integrated call panel within the Zendesk console that includes, among others, common call controls, transfers, multi-line handling, agent queue settings, click to dial, and automated call logging. This deep integration with Zendesk Support ticketing sets this app apart from those provided by other unified communications providers.
“The Zendesk team was a huge help in enabling us to provide this feature-rich app at no additional cost to our customers,” Rizvi added.
Zendesk users who haven’t made NetFortris their business communications provider can click here to sign up for a personalized demo of how our NetFortris for Zendesk app can work for you. Also check out our integration details in the Zendesk Apps Marketplace.
NetFortris provides flexible, scalable, cloud-based voice and data communications customized with the exact security and compliance your business needs. Multi-level protection, cloud-based backup and bi-directional failover ensure business continuity while big data analytics with real-time service control improves your operational performance. NetFortris also serves its customers with carrier-grade networks, business and communications applications, and expert service. Our solution engineers work with you to design a fully managed and automated system tailored for your business. To learn more about NetFortris, please visit www.netfortris.com