AUSTIN, Texas--(BUSINESS WIRE)--Vyopta today announced the launch of its UC&C Optimization Platform to improve the performance of enterprise communications including voice, video, messaging, and content sharing. Enterprises now have a single tool to monitor their entire UC&C environment and gain operational and business insights to improve the user experience, grow adoption, and optimize their UC&C resources.
Enterprises are investing more in communication technology to increase team collaboration, support remote workers, and improve customer service. In the US, remote workers rose to 43% and UC&C usage continues to dominate the enterprise with IT professionals investing heavily in collaboration-centric solutions.1 These tools are no longer reserved for the executive suit, with more organizations outfitting medium- and small-huddle rooms to transform the way work gets done.2
IT teams face a significant challenge scaling their UC&C efforts in managing large, complex environments that include thousands of points of failure across fragmented systems and manual processes. The result of these challenges include underutilized UC&C assets, billions of dollars in SIP toll fraud, and ongoing employee frustration leading to millions of hours of lost productivity.
"Communication is one of the most critical components to a successful workforce,” says Ruston Vickers, Vice President of Engineering at Vyopta. “The convergence of UC&C should improve end user experience and make teamwork more effective. However, IT teams are faced with managing large, diverse hybrid cloud and on-premise deployments. We are excited to help these teams manage this complexity and improve the impact of their collaboration technology investments.”
Key features and benefits of the UC&C Optimization Platform:
- Comprehensive UC&C monitoring for multi-vendor, multi-modal environments across thousands of UC&C endpoints. The platform collects historical and real-time data for voice, video, and messaging systems regardless of on-premise, cloud or hybrid deployments.
- Fast to deploy, easy to use, and customizable, Vyopta’s UC&C Optimization Platform allows new users to onboard quickly to capture immediate value from the tool.
- Operational and business insights to improve the user experience, increase adoption, and optimize resources for a company’s UC&C investment.
- Broad support for the Cisco Collaboration portfolio including Unified Communications Manager (“Call Manager”), WebEx, Meeting Server (CMS), Video Communications Server (“VCS”) Control and Expressway, Expressway Series, Telepresence Server (“TPS”), Telepresence MCU series, ISDN Gateway, Telepresence Content Server (“TCS”), Jabber UC and Jabber Movi, Telepresence Management Suite (“TMS”), Spark, and collaboration endpoints.
About Vyopta Incorporated
Vyopta is a leading provider of unified communications and collaboration performance management solutions. Vyopta monitors over 2 billion minutes of unified communications and collaboration meetings conducted annually on systems including: Cisco, Microsoft, Polycom, Pexip, Vidyo, Zoom and more. Our products are used in over 20 industries by the largest enterprises in the world including Bloomberg, Stanford University, and the US Department of Veterans Affairs. Vyopta is headquartered in Austin, TX. Learn more at vyopta.com.
1 Gallup: The State of the American Workplace, 2017
2 Wainhouse Research: “2016 Unified Communications Survey,” September 2016