SAN FRANCISCO--(BUSINESS WIRE)--CustomWeather, Inc., a premier, specialized provider of high-resolution weather data and alert services, announced that it has been selected by ContactRelief, LLC to provide meteorological forecast data, weather alerts and daily weather briefings to enhance ContactRelief’s Disaster Decision Engine. Additionally, CustomWeather’s VP of Operations, Kevin Levey, will be providing consulting expertise as the author of ContactRelief’s Weekly Weather Insights.
ContactRelief has launched the contact center industry’s first disaster decision service. The Disaster Decision Engine is a cloud-based service that monitors for adverse events such as hurricanes, floods, tornadoes, earthquakes and other man-made and natural disasters. Its specially designed rules recommend where and when contact centers should suspend and ultimately restart contact with consumers. Weather data from CustomWeather provides critical information about how weather factors into contact center operations and risk management profiles.
Geoff Flint, President and CEO of CustomWeather states, “CustomWeather, Inc. prides itself on highly accurate, precision forecasting data using proprietary forecasting technology. Working with ContactRelief is just one example of our commitment to addressing unique customer needs and requirements. We are dedicated to providing unprecedented service and quality weather intelligence tailored to meet the needs of each individual business that we work with.”
About CustomWeather, Inc.
San Francisco-based CustomWeather offers the industry's most robust weather solutions for both decision support and consumer application. CustomWeather generates granular weather forecasts for over 200 countries, providing sophisticated weather services to leading companies in a variety of industries. For over a decade, CustomWeather has been the leading one-stop solution for historical, real-time, and forecast weather services. For more information, visit www.CustomWeather.com.
About ContactRelief, LLC
ContactRelief is a Houston, Texas based information service company founded in 2017 by Doug Schultz, Mike Chandler and other owners and executives formerly with United Recovery Systems, one of the largest privately held account receivables management companies in the United States. During times of crisis, an effective outbound contact strategy mandates compassion to the consumer, optimizes calling efficiency, avoids compliance risks and ultimately enhances brand image. ContactRelief’s disaster decision engine provides clear call suspension recommendations based on the opinions of industry leading experts and a rich of pool of information that is updated in real time.
For more information visit www.contactrelief.com.