SCHAUMBURG, Ill.--(BUSINESS WIRE)--CellTrak Technologies, the leading provider of Care Delivery Management solutions which enable home and community-based care organizations to deliver higher quality care, communicate seamlessly with health care workers, improve compliance, and increase productivity announced today the addition of a new member to its executive leadership team. Kristi Harris joined the team as the new Vice President of Customer Success.
“I’m delighted to welcome Kristi to our executive team,” said Mark Battaglia, CEO of CellTrak. “Kristi brings nearly 20 years of experience in the health care industry, along with areas of expertise in account management, customer services, analytics, and consulting. I’m confident that she’ll continue to build and strengthen customer relationships, and ensure that our customers have the best possible experience with and receive the best possible value from using our Care Delivery Management solution. And, I’m pleased that Karen Paradiso, our former VP of Customer Success, will remain with CellTrak in a newly created position enabling her to work closely with strategic customers to improve the quality and efficiency of the interdisciplinary care they deliver and advance care delivery best practices.”
Harris has experience working in health care systems and with the partners that contribute to their success. Most recently, she was a Vice President and General Manager at the enterprise technology firm, Evariant, managing teams to provide customer success. Harris has developed and managed teams responsible for software implementation, account management, training, and product support for multiple software companies in the health care space. At CellTrak, she is responsible for those functions worldwide.
People receive exceptional care in their home and community when their providers use CellTrak’s solution to better manage the delivery of care and the people who deliver it. CellTrak brings innovation and expertise to home health, home hospice, home care, and community care agencies, to health systems and other pre- and post-acute providers, and to payers in the U.S., Canada, and the U.K. With CellTrak, agencies deliver higher quality care, communicate more effectively, improve compliance, reduce costs, and increase productivity. Today, CellTrak’s complete, integrated Care Delivery Management solution is used in 4,000 provider locations to support one million visits per week, facilitating care delivery and real-time Field Force Management, automating data collection, and providing information for business and care optimization. It includes apps for all types of caregivers that run on the leading mobile devices; telephony/IVR; portals for efficient, coordinated care delivery by a distributed workforce; interfaces to EHRs and back office systems; and services to support adoption and optimization. More information about CellTrak and its Care Delivery Management solution is available at www.celltrak.com.