BOSTON--(BUSINESS WIRE)--Cogito, the leader in real-time emotional intelligence solutions, today announced the appointment of Margaret Olson as Senior Vice President of Engineering and Veronica Lee as Vice President of Customer Success. Olson will spearhead the company’s engineering team, leading and orchestrating the development and delivery of Cogito’s breakthrough artificial intelligence solution that provides live coaching to agents within phone conversations. Lee will be responsible for driving implementation success and cultivating meaningful customer relationships. Cogito’s executive appointments provide critical leadership as the company accelerates its industry-leading product innovation and market expansion.
“At Cogito, we are committed to delivering a trusted, world-class enterprise product and the only way we will succeed is if we invest in top-tier talent and attract the best and brightest to help us usher in new innovations and capture new market opportunities,” said Josh Feast, CEO of Cogito. “Margaret and Veronica are proven leaders with deep experience in developing high quality, value add software and building meaningful customer-centric relationships. I have no doubt they will make a positive impact on their fellow employees and our customers.”
Margaret Olson is a seasoned software executive. Prior to joining Cogito she held a number of leadership positions within rapidly growing software companies including an eight-year tenure as the CTO of Constant Contact. During this time she helped grow the company from a start-up into a leading provider of SaaS-based marketing technology. She was also CTO of Nix86, a high-growth software company developing frictionless ordering for restaurants and distributors, which she helped co-found. Additionally, Olson co-founded and held the position of CTO at Plum, one of the first web and mobile applications for private social networking and group conversations. She helped grow Plum into a leader in the industry and played a key role in Plum’s acquisition by Nokia. In her role as Senior Vice President of Engineering at Cogito, Olson is responsible for ensuring delivery excellence, expanding the engineering team, and collaborating across teams to shape Cogito’s long-term strategy and technical vision.
“You feel the passion of Cogito’s employees as soon as you walk through the door. They are smart, dedicated and collaborative,” said Olson. “I look forward to applying my expertise to deliver enterprise-grade solutions and optimize development processes to ensure long-term success. Cogito has achieved some amazing milestones to date, delivering leading edge machine learning and artificial intelligence applications that help people lead happier and more productive lives. I am excited to join Cogito at this pivotal time in the company’s growth.”
Veronica Lee is an international professional services executive with nearly two decades of experience. Lee’s prior experience includes serving as the Applications Strategy and Solutions Lead for the APAC region at Oracle, where she was directly responsible for professional services business development in Greater China. Lee also worked for Exari Systems, where she designed and implemented Exari’s global customer success programs, and was responsible for professional services, technical delivery, enablement, and support. Previous to Exari, Veronica worked for the Exeter Group, where she transformed the sales and partnership teams through a customer-centric approach to ensure success. As Vice President of Customer Success at Cogito, she is responsible for leading a team of talented professionals to successfully implement and expand the use of Cogito within enterprise accounts. Lee’s team helps customers drive positive behavioral change and realize meaningful return on investment.
“Cogito’s cutting-edge technology and approach to extending human intelligence is disrupting traditional customer service models by helping call center agents reach their full potential and deliver superior outcomes,” said Lee. “As someone that has delivered professional services within the software industry for many years, I am excited by the unique value Cogito’s technology brings to companies, their customers and employees. I look forward to collaborating with our customers to ensure long-term success.”
Cogito enhances the emotional intelligence of sales and service professionals through behavioral change software. By applying validated behavioral science through artificial intelligence and machine learning, Cogito’s in-call guidance helps the world’s most successful enterprises increase employee engagement, improve sales results and deliver amazing customer service. Backed by OpenView, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA.