BOSTON--(BUSINESS WIRE)--Gryphon Networks, a leading sales performance management provider, announces the release of its Sales Performance Dashboard (SPD) 2.1. New features and enhancements to its award-winning dashboard provide sales leaders with the tools they need to create an effective call strategy among their teams and manage to a proven standard of performance.
The Gryphon SPD is a component of the Gryphon Sales Intelligence System™. This advanced telephony platform provides sales leaders with a real-time “window” into their sales reps’ phone-based effectiveness, including call recordings. The data is 100% accurate and relevant to managers’ unique business goals and trackable KPIs that are proven to get results. Unlike traditional wireline or cloud-based phone systems, the Sales Intelligence System supports making and receiving calls from any device (smartphones, office phones, CRM, PC and dial-in) with no new hardware, IT resources or complex network adjustments.
New features in version 2.1 include a Current Calls Tab which provides visibility to who is on the telephone in real-time. A new Inbound vs. Outbound widget allows users to view the volume of inbound versus outbound calls made and a new reporting feature allows managers to view all outcomes of their team’s calls.
More than a dozen enhancements were made to Gryphon Sales Performance Dashboard. Among those, they include:
• Leaderboard: Back by popular demand! The Leaderboard presents a top 10 ranked high performers at an agent, team, office or region level right from your front page.
• Updated Heatmaps: Displays the ratio of effectiveness by day and by hour including Call Attempts Contact Attempts and Priority Key Attempts.
• Multiple Priority Key Support: Up to five key performance indicators known as “Priority Keys” are now supported in the dashboard. Priority Keys are included in goal calculations to maximize the ability to manage performance against the KPIs that matter.
“With each update to our sales activity dashboard, the visibility gap between a rep’s daily activity and revenue gets smaller for managers,” said Gryphon Networks’ Chief Revenue Officer, Eric Esfahanian. “And 100% of the time, improved management visibility equals improved sales effectiveness, better training and happier clients.”
The patented Gryphon Sales Intelligence System automatically captures detailed activity of every sales and service telephone call. This is done at the network level across any region, team or office regardless of the type of phone used to make the calls. As agents make calls, Gryphon’s carrier-grade intelligent network application captures activities and outcomes so managers obtain much-needed visibility and context into phone-based customer interactions. This call activity is analyzed and displayed in the sales performance dashboard (SPD) to provide managers with an actionable, intuitive view into the sales behaviors that matter. Armed with this insight, clients can significantly improve average rep effectiveness, reduce onboarding time for new agents and increase client retention.
About Gryphon Networks
Companies with field-based, mobile or branch-based sales teams depend on Gryphon to optimize sales performance and eliminate regulatory risk. The highly-patented Gryphon Sales Intelligence System™ automatically collects and analyses call data from any device to transform phone-based activity into actionable sales intelligence that delivers significant return-on-investment from customer communications and outreach. The world’s top banks, brokerage, healthcare and insurance firms are among over 700 enterprise clients.