GREENWOOD VILLAGE, Colo.--(BUSINESS WIRE)--STARTEK (NYSE: SRT), a leader in business process outsourcing services, today announces being named a Major Contender in Everest Group’s 2017 Contact Center Outsourcing PEAK Matrix™ Assessment. PEAK Matrix assessments provide comparative assessments of providers, locations, products and solutions within various market segments. The key objective of this research was to evaluate and map CCO service providers’ capabilities to provide strategic decision support for service providers and buyers.
“STARTEK has shown solid capabilities across people, process and technology to support clients in their evolving customer experience journeys. The US market continues to offer growth opportunities for players like STARTEK that have dedicated focus to key verticals and client segments,” stated Katrina Menzigian, vice president, Customer Experience Service (CXS) research.
STARTEK has elevated the contact center industry’s decade-long omnichannel focus by integrating the science of human dialogue. The company’s science lab has analyzed hundreds of thousands of engagement center conversations, creating proprietary research that demonstrates the increased need for genuine human engagement as chat, AI and bot technologies evolve in the contact center.
“Through the STARTEK Advantage System, we specialize in creating unique and memorable experiences at the point of engagement between brands and customers,” said Chief Executive Officer, Chad Carlson. “As STARTEK celebrates its 30th year of operations, we’re in a unique position to focus on dialogue integration across all channels so that clients’ brands thrive.”
World class customer engagement starts with world class conversations – and that’s where we come in. We’re STARTEK, and we specialize in orchestrating the ideal customer experience at the point of conversation between you and your customers. Powered by the science of dialogue, our customer engagement specialists and communication scientists understand the human component of the contact center better than anyone. Our omnichannel engagement solutions have helped countless brands, including JD Power award-winning companies, connect emotionally, solve issues, and improve net promoter scores. Whether engaging on the phone, online, in person, in your contact center or in ours, STARTEK can help you turn your strong customer relationships into unbreakable ones. Because the outcome of every customer engagement matters. For more information, please visit http://www.startek.com/.