AUSTIN, Texas--(BUSINESS WIRE)--FATHOM Water Management, Inc. (FATHOM), the utility-to-utility Smart Grid for water technology leader, today announced that the City of Cedar Hill (Cedar Hill) has become the first city to adopt FATHOM’s newly-released, upgraded customer portal, U2You.
Customers can now register, manage account information, pay bills and report problems from any device, anywhere, through the City’s utility portal. Leveraging a new cloud-based back-office solution serving near real-time data, customers are able to better understand their billing information & water usage, enabling active decisions to control their water costs and consumption. By choosing the paperless billing and automatic payment options, residents are able to pay their bills with confidence, while helping the environment and the City reach its sustainability goals.
“The acquisition and implementation of the FATHOM platform has been a major leap forward in service and capability. FATHOM’s U2You is helping the City clearly and quickly transition into a customer centric service model in which the customer has hour-by-hour control of their water bill. The investment in FATHOM’s software and managed services solution has enabled the City to be better prepared, proactively oriented and more sustainable,” said Joe Komisarz, Manager, Cedar Hill Utility Services Department.
“To be sustainable, water utilities need modern, data-driven tools,” said Trevor Hill, FATHOM’s Chief Executive Officer. “We are proud to partner with Cedar Hill to modernize their customer engagement portal, bringing new data-driven decisions support and cost-savings to the City.”
FATHOM provides comprehensive meter-to-customer solutions to help water utilities do more with declining resources. FATHOM’s cloud-based geospatial offerings, including Meter Data Management (MDM), Customer Information System (CIS) and U2You (Utility-to-You) online customer portal, are rapidly deployable, risk-free and transform real-time meter data into a proven, turn-key, single-source, meter-to-cash solution. Founded in 2003, the company has more than 150 employees based in Phoenix, Austin, and Alpharetta, GA and over 150 public water systems and partners. To learn more, visit www.gwfathom.com. There is strength in numbers.