MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been named the leader in sales of workforce optimization (WFO) solutions for the back-office/branch sector—accounting for more than 62 percent market share—in the new 2017 Contact Center Workforce Optimization (WFO) Market Share Report from DMG Consulting LLC.
According to the research, there is a growing need for employee engagement tools beyond traditional contact center areas. These include internal and external help desks and other customer-service-related functions; back-office operating departments; auditing, compliance and legal functions; branches; retail; field service and dispatch. Additionally, the report cites that the “addressable market for back-office WFM is significantly greater than in contact centers.”
“For most of the past 30 years, the primary target market for WFO-oriented applications has been contact centers,” says Donna Fluss, president, DMG Consulting. “DMG research has found that the back-office market in the U.S. alone has more than 2.5 times more employees than the front office, making this a much richer target audience. Given the dominance of Millennials in the workforce, employee engagement is now more than just a buzzword. Private and public institutions and companies are investing to improve employee engagement, a challenge that WFO applications are well suited to address.”
“We’re delighted to see so much opportunity in the back-office market and certainly continue to see it in the customers we serve,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint. “Leveraging the strengths in our traditional contact center software, our proven back-office and branch solutions have been designed specifically for these operational areas to help drive employee engagement, advance business processes and support evolving compliance needs.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
Source: DMG Consulting LLC, “2017 Workforce Optimization Market Share Report”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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