SANTA CRUZ, Calif.--(BUSINESS WIRE)--Looker today announced it has once again ranked as an Overall Leader for Vendor Credibility and Customer Experience in the annual Wisdom of Crowds® Business Intelligence Market Study from Dresner Advisory Services.
In back-to-back years, Looker received a perfect score for Likely To Recommend from 100% of the customers in the survey. Looker also scored significantly above the overall survey sample and ranked best-in-class for Sales Professionalism, Understanding Business/Needs, Business Practices, Contractual Terms and Conditions, Product Online Training, Forums and Documentation, and Integrity.
“We have built Looker on the success of one customer at a time,” said Frank Bien, CEO of Looker. “We take great pride in providing the best customer experience and are committed to delivering the most flexible, reliable, secure and easy-to-implement data platform. It’s especially gratifying to know that we’ve maintained a high level of customer satisfaction through our rapid growth and expansion.
Download the 2017 report.
“Our study takes a deep look at both users and vendors, and it captures the most important criteria and trends in the market today,” said Howard Dresner, president, founder and chief research officer of Dresner Advisory Services. “The study reveals Big Data is gaining momentum and complete BI platforms are demonstrating greater success for organizations. It’s clear that BI continues to be a highly important competency. In fact, over half of our respondents planning to increase their BI investment in 2017. We’d like to congratulate Looker for another very strong performance this year.”
Published annually by Dresner Advisory Services, its flagship report surveyed over 1,400 end users and ranked 26 vendors on 33 Customer Experience and Vendor Credibility measures.
Looker is a complete data platform that offers data analytics and business insights to every department, and easily integrates into applications to deliver data directly into the decision-making process. The company is powering data-driven cultures at more than 800 industry-leading and innovative companies such as Sony, Amazon, The Economist, Kohler, Etsy, Lyft and Kickstarter. The company is headquartered in Santa Cruz, California, with offices in San Francisco, New York, London and Dublin, Ireland. Investors include CapitalG, Geodesic Capital, Goldman Sachs, Kleiner Perkins Caufield & Byers, Meritech Capital Partners, Redpoint Ventures, First Round Capital, Sapphire Ventures, and PivotNorth. For more information, connect with us on LinkedIn, Twitter, Facebook, G+ and YouTube or visit looker.com.