MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT) today announced that a leading global package delivery company is adding Verint Workforce Optimization™ (WFO) and Enterprise Feedback Management™ (EFM) software to its existing deployment.
The solutions were selected to further the organization’s focus on business process enhancements, customer and employee satisfaction, and cost management. When fully implemented, several thousand employees in the company’s contact center and back-office operations will leverage the software to support these and other strategic customer service objectives.*
Verint Workforce Optimization delivers intelligence from omnichannel customer interactions and workforce performance, helping businesses make faster, more informed decisions that can optimize customer and employee engagement, productivity, and compliance and security. The addition of Enterprise Feedback Management will enable the company to benefit from customer-initiated feedback that it can capture, analyze and take action on. These key insights can then be used to rapidly identify and respond to rising trends, align with journey tracking and analysis, and leverage to address areas of opportunity and improvement.
To learn more about the Verint Customer Engagement Optimization™ portfolio, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
* The package delivery company purchased these Verint solutions in November 2016 and plans to implement them in the second quarter of 2017.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017 and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.