PALO ALTO, Calif.--(BUSINESS WIRE)--ServiceRocket, a leader in software adoption, announced today the partnership between its learning platform Learndot and Gainsight’s customer success management platform, enabling software companies to demonstrate the connection between customer training and software adoption, expansions and renewals. This announcement coincides with the third-annual Business of Customer Education Conference (BOCE)™ at Gainsight Pulse 2017 being held at the Oakland Convention Center in Oakland, CA on May 9-11, 2017.
In the past, customer education leaders have struggled to show the impact training has on product adoption and renewals. Using Gainsight and Learndot together, customers can design, deliver, track and report training from within the Gainsight dashboard, linking their customer training activity data to customer outcomes. This includes building workflows such as onboarding templates, assigning training to individuals within an account, tracking the training progress at the individual and account levels, and more.
By making training data actionable for other departments, including customer success, sales, marketing, finance, and other business teams, customer educators can now correlate training to NPS scores, product usage, renewal rates and product revenue.
"Only Learndot allowed us to see the clear connection between customer training activity and the business outcomes we have in Gainsight,” said Dave Derington, Manager of Training at Gainsight.
“Teaming up with Gainsight gives our customers an advantage and the ability to connect the dots between customer education and customer success at an in-depth level, unseen before in our industry,” said ServiceRocket Founder and CEO Rob Castaneda. “Our teams collaborated over many months to drive this tightly integrated solution and the results are tremendous. Reducing friction of technology adoption for enterprises naturally results in increased uptake and revenue. Our joint customers using the Learndot and Gainsight platforms are now able to drive strategic direction and measure tangible results from their education programs.”
Learn more about the Learndot and Gainsight partnership.
ServiceRocket is trusted by thousands of enterprises, helping them get the most out of their software and transforming the way they do business. Headquartered in Palo Alto with offices around the world, our products and services help clients accelerate alignment, reduce friction and connect with their teams, partners and customers. Learn how leading companies like Gainsight, Cloudera, MuleSoft, Chef, Docker, Puppet and more help their customers succeed at http://www.servicerocket.com