IRVINE, Calif.--(BUSINESS WIRE)--Spireon Inc., a leader in telematics, risk management and location-based business intelligence solutions, today announced the company received the Silver Stevie Award in the Customer Service Department of the Year category in the 15th Annual American Business Awards. The American Business Awards, also known as the Stevies, are the nation’s premier business awards recognizing achievements and positive contributions of organizations and working professionals. The Stevie Award for Customer Service Department of the Year is the top honor for customer service and business development.
Well-known for its industry-leading customer service and support, Spireon experienced an average customer satisfaction rate of nearly 4.0 on a five-point scale in 2016 and the company offers the industry’s only 99.9 percent performance guarantee. A further testament to Spireon’s commitment to delivering world-class service to its clients, the company’s Net Promoter Score (NPS), a management tool used to gauge the loyalty of a company’s customer relationships, increased from 12 in November of 2015 to 61 in September of 2016. According to a LinkedIn survey of IT decision-makers, this NPS far exceeds industry standards, which averaged 29.9 for business-to-business technology companies in 2016.
“2016 was a record year for Spireon, thanks in part to the superior value offered by our connected vehicle, telematics and asset management solutions, accompanied by white-glove customer service. This makes our selection as a Stevie Award winner, from among more than 3,600 nominees, extremely gratifying,” says Kevin Weiss, Spireon CEO. “The dedication, industry expertise and genuine level of care provided by Spireon’s customer service department have helped drive accelerated company growth, and we’re honored to be recognized for our efforts.”
Spireon restructured its customer service department in early 2016 to enable representatives to develop more specialized expertise with specific products, and deepen their understanding of unique challenges of the different industries the company serves. This reorganization ensures customers receive dedicated support from knowledgeable, caring staff members in a timely manner. As a result, customer satisfaction rates increased by as much as 300 percent.
“Each year the judges find the quality and variety of the nominations to be greater than the year before,” said Michael Gallagher, president and founder of the Stevie Awards. “The 2017 competition was intense and every organization that has won should be proud.”
Winners will be presented with their awards on June 20 in New York. Details about the Stevie Awards and the full list of 2017 winners are available at www.StevieAwards.com/ABA.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Spireon, Inc. is the industry’s leading open connected vehicle company, providing businesses and consumers with powerful insights to track, manage and protect their most valuable assets. The award-winning Spireon NSpire platform supports more than 3.75 million active subscribers across the company’s growing suite of products for new and used car dealers, lenders and financial institutions, rental car agencies, insurers and consumers, as well as fleet, trailer and asset management companies.