CIOs Say Business Leaders Are Holding Back The Future Of Work

Global research of 900 IT leaders reveals big appetite to drive digital transformation, but senior executives are restricting IT to a cost reduction function

CAMBRIDGE, Mass.--()--IT leaders are poised to make radical changes in the workplace, but boardrooms are holding back progress by continuing to place too much emphasis on reducing costs and keeping the lights on, according to new research commissioned by Fuze, the leading cloud-based communications solution for the modern global enterprise.

Fuze’s new report, “Breaking Barriers 2020: How CIOs are Shaping the Future of Work, draws on global research carried out with 900 IT leaders, 6,600 workers, and 3,300 teenagers aged 15- to 18-years old to bring fresh perspectives on the future of work.

The research reveals that 93 percent of IT leaders believe digital transformation should be a critical part of their roles and 47 percent want board-level executives to measure the IT function on its ability to innovate for the business. Yet today, 44 percent of IT leaders are measured on cost cutting, with the average IT department expected to reduce expenditure by 12 percent over the next five years.

IT teams are currently spending 83 percent of their time managing IT platforms and resolving user issues, and only 11 percent of their time planning future innovations. However, the majority of IT leaders see numerous opportunities to unleash their teams from the constraints of day-to-day operations. Eighty percent of IT leaders surveyed have named a cloud champion and 67 percent are actively looking to reduce application sprawl and time spent managing redundant technologies.

Looking ahead to 2020 and beyond, IT leaders see the imminent arrival of the app generation – those teenagers who have never known a world without smartphones and instant internet – as a positive driver for change as they enter the workplace. Three-quarters of IT leaders say younger generations will drive workplace innovation and today’s workforce agrees: 82 percent of workers say young people will help refresh approaches to technology.

Trends uncovered in the report include:

  • The rise of super-connected, yet super-mobile workforces
    Eighty-three percent of workers believe they don’t need to be in an office to be productive and 43 percent of workers believe they would be more productive working from home than in the office. Employees will value flexible work as a necessity and expectation, rather than an option.
  • Consumer-like experiences in the workplace
    Around half (48 percent) of today’s workers say their employer does not provide adequate technology and 75 percent of the app generation want to use the latest technology at work. Fifty-nine percent of IT leaders say that adopting new technologies is a priority. IT leaders will be expected to provide technologies with great user experiences, requiring cloud-based technologies that fit with the way employees want to work, interact, and collaborate.
  • Hybrid office spaces designed around the worker
    Eighty-six percent of employees say face-to-face interaction will always be important for work and 71 percent of the app generation believe it is important to connect in person with coworkers. Offices will be designed around employees, with workspaces that bring together teams, spark conversation, and create the best ideas.

Derek Yoo, Co-Founder and CTO, Fuze, commented: “IT leaders are dealing with a complex working environment, balancing the demands of multiple generations in the workplace while navigating the challenges of operational responsibilities, budget pressures, and customer expectations. Yet today’s IT leaders also understand this presents a fantastic opportunity to take the lead in shaping the future of work.

“IT leaders are actively championing innovative approaches to meet the expectations of today’s employees and want the business to hold them accountable to delivering transformational shifts that evolve the role of the IT department.”

To read Fuze’s new global report, download the infographic, and watch the video, visit:

About Fuze

Fuze is a global, cloud-based unified communications platform. Designed for the way people work, Fuze powers business conversations and insights across the modern enterprise. With a single unified voice, video, and messaging application, people can now communicate anytime, anywhere, across any device. Headquartered in Cambridge, MA, Fuze has additional locations including New York, San Francisco, Seattle, Ottawa, London, Amsterdam, Aveiro (Portugal), Paris, Munich, Zurich, Madrid, Copenhagen, and Sydney. For more information, visit


PAN Communications for Fuze
Matthew Briggs, 617-502-4357


PAN Communications for Fuze
Matthew Briggs, 617-502-4357