CRANBURY, N.J.--(BUSINESS WIRE)--Specialty Pharmacy Times®, a full-service media resource dedicated to the business and practice of specialty pharmacy, and Zitter Health Insights (ZHI), which provides life science, specialty pharmacy, and managed care organizations with insights to optimize patient access to pharmaceuticals, are pleased to announce the finalists of the inaugural Patient Choice Awards. Co-sponsored by both organizations, these awards recognize U.S. specialty pharmacies that earn the highest patient satisfaction ratings.
Based on results from the ZHI 2016 Patient Satisfaction Survey (January-December 2016), finalists were selected for achieving the highest overall patient satisfaction scores in one of two categories: PBM/Payer Specialty Pharmacy and non-PBM/Payer Specialty Pharmacy. Finalists and winners will be recognized at the Patient Choice Awards luncheon on May 2 at the 2017 Asembia Conference at the Wynn/Encore Resort in Las Vegas. Finalists are showcased in the March 2017 issue of Specialty Pharmacy Times® and winners will be recognized in the June 2017 issue.
The finalists are:
PBM/Payer Specialty Pharmacies:
- CVS Health
- Humana Specialty Pharmacy
- US Specialty Care
Non-PBM/Payer Specialty Pharmacies:
- Amber Enterprises, Inc
- BioPlus Specialty Pharmacy
- Credena Health, LLC
- PANTHERx Specialty Pharmacy
- Senderra Rx Specialty Pharmacy
“Along with our partner Zitter Health Insights, we congratulate the finalists of the first Patient Choice Awards for specialty pharmacies,” said Brian Haug, President, Pharmacy and Healthcare Communications, LLC. “These specialty pharmacies raise the bar on what it means to be patient-centric while assuring optimal patient outcomes. They have been recognized as finalists today for their ability to consistently deliver the best services and experiences for patients with complex diseases, improving their overall health and well-being.”
“Specialty Pharmacy Times® and Zitter Health Insights are pleased to recognize best-in-class customer satisfaction and overall patient care by specialty pharmacies with the Patient Choice Awards,” said John Monahan, CEO of ZHI. “We thank the following committee members, who, as specialty pharmacy experts, have provided their valuable insights in launching this inaugural awards program that is designed to recognize excellence.”
Patient Choice Awards committee members are:
- Adam Fein – President, Pembroke Consulting/DrugChannels
- Brian McCarthy – Chief Operating Officer, PCMA
- Eric Percher – Director, Equity Research Covering Pharmaceutical Supply Chain, Barclays
- Jon Hamrick – Chief Strategy Office, Therigy
- Matt Carpenter – Senior Director, Pfizer
- Thomas Cohn – Chief Strategy Officer, Asembia
About the ZHI Patient Satisfaction Survey
The ZHI Patient Satisfaction Survey was launched in 2015 and is representative of 80 percent of specialty pharmacies across the United States, with data collected quarterly. The survey data are used to create a syndicated benchmarking report that functions to assess patient satisfaction and customer loyalty across a variety of therapeutic categories.
Accrediting agencies are increasingly requiring specialty pharmacies to survey their patients, with minimal requirements. The ZHI Patient Satisfaction Survey is the first industry-wide patient satisfaction survey to provide objective, comparative assessments of all major specialty pharmacies. Syndicated, actionable research based on the responses of thousands of specialty pharmacy patients, the ZHI Patient Satisfaction Survey enables specialty pharmacies to comply with accrediting requirements, as well as to assess their own and their competitors’ performances.
About Specialty Pharmacy Times®
Specialty Pharmacy Times® is a full-service media resource dedicated to the business and practice of specialty pharmacy. Each issue contains articles covering clinical topics, product selection, infrastructure, staffing, pharmacy design, reimbursement, customer service and order management, marketing and sales, patient-centered care, REMs, specialty pharmacy models, and biosimilars. Specialty Pharmacy Times®’ expert authors come from all areas of specialty pharmacy practice, including policy, regulatory and law, administration, management, nursing, information systems, and business. Additionally, Specialty Pharmacy Times® offers continuing education through Pharmacy Times Continuing Education™, which is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
About Zitter Health Insights
Zitter Health Insights (ZHI) combines expert analysis with syndicated subscription research to optimize patient access to pharmaceuticals. Since 1989, ZHI has provided insights to help life science companies, specialty pharmacies and managed care organizations get the right drugs to the right patients.