SEATTLE--(BUSINESS WIRE)--Automic Software, a leader in business automation software, acquired by CA Technologies, today announced it is a bronze winner of the Stevie Award in the two categories of Sales and Customer Service. The Stevie Awards are the world's premier business awards for sales, business development, contact center and customer service. Automic won in both the “Front-Line Customer Service Team of the Year” and “Sales Growth Achievement of the Year” categories.
“We are thrilled to be named a winner by the Stevie Awards for both Sales and Customer Service,” said Chris Boorman, chief marketing officer of Automic. “This prestigious accolade validates our commitment to delivering and servicing the automation solutions that are driving our customers’ digital transformation.”
Now in its eleventh year, the Stevie Awards for Sales and Customer Service selects winners via the scores of 77 preliminary and 75 final judges from around the world. This year, Automic beat out more than 2,300 nominations to be recognized as a winner – validating the company’s continuous achievement in providing best-in-class customer service.
Automic helps customers drive their digital transformation initiatives by providing agility and speed to traditional application delivery and reliability, compliance and scale to digital applications. The company provides customers with round-the-clock global support, including crisis and escalation management and incident resolution.
In 2016, Automic realized a 96 percent renewal rate in support contracts and received a 95 percent rating of “satisfied” and “very satisfied” in a customer service survey. Two of Automic’s largest sales deals closed in fiscal 2016 and the company had a stellar Q4 performance, with new licenses increased 48 percent year-over-year. In terms of product growth, demand for Automic’s Application Release Automation (ARA) solution grew by more than 250 percent.
“The Stevie Awards for Sales and Customer Service continues to be among the most competitive and fastest-growing of our awards programs,” said Michael Gallagher, founder and president of the Stevie Awards. “The growth of the program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations.”
For the full list of the 2017 Stevie Awards for Sales and Customer Service winners, visit: www.stevieawards.com/sales.
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Automic, the leader in business automation software, helps enterprises drive competitive advantage by automating their IT and business systems - from on-premise to the Cloud, Big Data and the Internet of Things. With offices worldwide, Automic powers over 2,700 customers including Bosch, Netflix, eBay, AMC Theatres, Carphone Warehouse, ExxonMobil, Vodafone, Société Générale, NHS SBS, General Electric and Swisscom. More information can be found at https://automic.com.