BOSTON--(BUSINESS WIRE)--IdentityForce, Inc., a pioneer of identity protection solutions and services, today announced it has won a Silver Stevie Award in the Customer Service Department of the Year category in the 11th annual Stevie® Awards for Sales & Customer Service. IdentityForce’s award-winning customer support team was recognized for delivering top-tier service to its members by rapidly addressing identity protection concerns and mitigating issues, which include members who are victims of identity theft that require restoration services. IdentityForce has a 95 percent customer satisfaction rate, a 98 percent member renewal rate and a 100 percent recovery success rate.
“Our entire team is thrilled to have earned this prestigious Stevie Award for Customer Service,” said Steven Bearak, CEO of IdentityForce. “This level of recognition is integral for our business, as we work hard every day to build and maintain the highest standards around service delivery. As the pervasive nature of identity theft expands globally, we recognize the necessity to protect consumers, businesses, and government agencies with world-class identity theft protection. We are committed to providing the very best in customer service to meet all of our members’ needs whenever and wherever they need us.”
IdentityForce’s customer-centric approach is at the core of how the company, with its decades of experience in personal security and protection, continues to garner recognition from the industry and its members. IdentityForce continues to maintain an A+ rating with the Better Business Bureau, is only one of two Tier One identity protection providers to the U.S. government and is the 2017 gold standard for the best Identity Theft Protection Service on TopTenReviews. IdentityForce attributes its 2016 record revenues to its positive member review ratings and high renewal rates.
More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s Stevie Award for Customer Service competition. Finalists were determined by the average score of 77 professionals worldwide acting as preliminary judges. The awards were presented during a gala banquet on Feb. 24th at Caesars Palace in Las Vegas, Nevada. More than 650 executives from around the world attended.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
For nearly 40 years, IdentityForce, Inc. has provided best-in-class, highly scalable, award-winning identity theft, privacy and credit protection solutions to consumers, businesses and government agencies. A pioneer of identity protection, IdentityForce’s innovation and customer-centric approach has made the company a trusted partner for both organizations and individuals. IdentityForce also provides custom-tailored programs to organizations enabling them to build closer relationships and additional revenue streams. In 2015, the U.S. government awarded IdentityForce elite Tier One status as an approved provider of identity protection services for data breaches affecting over 21.5 million people. IdentityForce is the only identity protection provider awarded the Parent Tested Parent Approved Seal. Follow IdentityForce on Twitter, become a fan on Facebook, engage with us on LinkedIn, and join us on Google+. Learn more at www.identityforce.com.
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