SALT LAKE CITY--(BUSINESS WIRE)--inContact, Inc., a NICE company (Nasdaq:NICE), the leading provider of cloud contact center software and workforce optimization tools, today announced it has been named a leader and winner in the 2017 BIG Innovation Awards presented by the Business Intelligence Group.
Customer experience is the new battleground for companies seeking to rise above their competitors and inContact cloud solutions turn the customer experience into a competitive advantage. inContact delivered three major updates to its Customer Interaction Cloud in 2016, made available automatically to its subscribers. These updates focused on improvements to, and platform-wide integration of, Omnichannel Routing, Workforce Optimization and Analytics. The inContact Customer Interaction Cloud offers the innovative solutions and unmatched ease of customization needed to meet and adapt to the fluctuating demands and ever-changing landscape of the modern consumer-driven marketplace.
“The sheer pace of innovation is accelerating in virtually every industry as new technology allows corporations and other organizations to rethink how they approach and solve real problems that affect the way we work, love and play,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring inContact as they are leading by example and making real progress on improving the daily lives of so many.”
Organizations from across the globe submitted their recent innovations for consideration in the 2017 BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions and provide feedback.
“Today’s consumers have so many options and ways to find the best price that it often is not the primary factor in the purchasing decision. The intangibles of a premier customer experience are what now sets competitors apart,” said Paul Jarman, inContact CEO. “An innovative provider of flexible and customizable customer service solutions will enable companies to meet their customers’ needs and achieve their goals with superior customer service.”
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About inContact, a NICE company
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. inContact is a part of NICE (Nasdaq:NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com. To learn more about inContact, visit www.incontact.com.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.