World CRM Software Market Opportunities and Forecasts 2014 - 2022 - Research and Markets

DUBLIN--()--Research and Markets has announced the addition of the "World CRM Software Market - Opportunities and Forecasts, 2014 - 2022" report to their offering.

CRM stands for Customer Relationship Management. In an organisation, CRM activities are carried out for managing customer-business interaction. CRM software plays a key role in managing customer data, business information and helps to maintain an ideal client-business relationship. It also helps in automating the operations related to sales, marketing and customer support. CRM software integrates with the organisation's CRM activities rendering them measurable in terms of effectiveness.

CRM software, as a service (SaaS) has a notable and steady growth forecast with increasing awareness towards the importance of CRM for business development. Ability to manage customer interaction at the optimum levels, cost & time effectiveness, focused customer service, capability of handling large businesses & client information are the key factors that drive the growth of the CRM software market. The report analyses growth trends along with a study of critical factors influencing market.

The market is segmented on the basis of application, end-user and geography. The largest markets for CRM software include North America and Western Europe while China and Latin America project a dynamic growth in the CRM software market.

CRM Software Market Segmentation

The market is segmented on the basis of Application, End-user and Geography.

Market By Application

  • Customer service
  • Distribution
  • Manufacturing
  • Marketing
  • Sales
  • Social networking
  • Supply chain
  • Vertical industries

Market By End User

  • Small & mid-sized Enterprises
  • Large Enterprises

Market By Geography

  • North America
  • Europe
  • Asia Pacific
  • LAMEA

Key Players

  • Salesforce
  • SAP
  • Oracle Siebel
  • Microsoft Dynamics
  • NetSuite
  • IBM
  • Workbooks
  • Nimble
  • Insightly
  • Zoho
  • UserVoice

For more information about this report visit http://www.researchandmarkets.com/research/w6gw9x/world_crm

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: CRM (Customer Relationship Management)

Contacts

Research and Markets
Laura Wood, Senior Manager
press@researchandmarkets.com
For E.S.T Office Hours Call 1-917-300-0470
For U.S./CAN Toll Free Call 1-800-526-8630
For GMT Office Hours Call +353-1-416-8900
U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716
Related Topics: CRM (Customer Relationship Management)