MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT) today announced that its Verint Customer Experience (CX) Program has received two new industry awards. The company’s vice president of global customer experience also has been recognized as a Top 50 thought leader. In addition, Verint recently earned perfect scores in 17 customer satisfaction categories in the latest Workforce Optimization Product and Market Report from DMG Consulting LLC.
Best in Biz 2016 Silver “Most Customer Friendly [Large] Company of the Year”
Named as a Best in Biz award-winner, Verint was recognized for further advancing and growing its highly-successful CX program. Customers reported that the ease of doing business with Verint and overall customer satisfaction significantly increased in 2016, leading to a Silver honor in the 2016 Best in Biz Awards program. Now in its sixth year, the Best in Biz Awards recognize companies, teams, executives and products for their business success.
CUSTOMER Magazine’s 2016 “Customer Experience Innovation Award”
Verint also was awarded CUSTOMER’s Customer Experience Innovation Award. This honor recognizes organizations for setting the standard in delivering exceptional customer experiences across all channels, including through the use of social technologies and other strategies, to deliver enhanced customer experiences. By gathering a deeper understanding of customer perceptions, Verint leverages customer feedback organization-wide to create focus areas, foster advancements, engage and empower customers and employees, and build long-term relationships.
ICMI’s 2016 Top 50 Thought Leaders: Verint’s Nancy Porte
Nancy Porte, Verint vice president of global customer experience, has been named on the new “Top 50 Thought Leaders” to follow on Twitter—which includes other noted customer service experts, speakers, trainers, business analysts and authors. A Certified Customer Experience Professional (CCXP), Porte is regularly published in media articles, is a frequent contributor to the Verint InTouch blog and frequent speaker at industry conferences.
Multiple Perfect Customer Satisfaction Scores in DMG Consulting WFO Report
In addition, Verint received perfect customer satisfaction scores—5 out of 5—in 17 categories within DMG Consulting’s 2016/2017 Workforce Optimization Product and Market Report. These multiple categories include overall vendor satisfaction, cloud capabilities, overall breath of suite functionality, ongoing service and support, responsiveness to product enhancement requests, improve cross-departmental coordination, enhance customer and staff engagement, and increase sales. The rankings are a reflection of Verint’s focus on customer success, service and support excellence, and technology innovation, as well as its commitment to optimizing customer engagement at every touch point.
“This recognition underscores the tremendous traction the Verint Customer Experience Program is undergoing,” says Ryan Hollenbeck, Verint senior vice president, global marketing and customer experience program executive sponsor. “It’s part of our guiding principle here at Verint to develop customers for life by enabling them to realize the full benefits of our solutions, and transform the way they engage with their customers. Having an industry thought leader like Nancy Porte setting the tone for our program is a pleasure. Customers and the industry at-large continue to recognize her, as well as the cross-functional team across Verint that are consistently putting customers first every day.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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