15 Winners of "Customer Experience Impact" Awards Announced

WAKEFIELD, Mass.--()--Winners of the fourth annual CX Impact Awards are today announced as part of CX Day, a global day celebrating the organizations and people who are delivering great experiences to customers. These awards, established and presented by the Customer Experience Professionals Association (CXPA), recognize individuals around the world whose efforts have significant positive effects on their organizations' endeavors to innovate and improve customers' experiences.

A panel of judges considered thought leaders in the CX field reviewed the award finalists and selected winners in two categories: Practitioners (who are bringing CX competencies and skills to organizations and brands), and Providers (those employed by companies who consult and/or provide technology, products and services in the CX space).

Practitioner winners are:

Cary Cusumano, CCXP, Manager, Verizon Enterprise Solutions
Barbie Fink, CCXP, Director of Customer Experience, Adobe
Aaron Fox, CCXP, Chief Experience Officer, Matagorda County Hospital District

Brian Gnatt, CCXP, Associate Vice President, Customer Experience, University of Maryland University College

Smriti Mehra, Quality Engineering Manager, Adobe
Lisa Moore, Customer Experience Director, Leader of Culture Transformation, Humana, Inc.
Karen Myers, Member Experience Manager, Community Choice Credit Union
Kevin O’Came, Vice President, Global Customer Success, CA Technologies
Natalie Schneider, CCXP, Vice President Consumer Experience, Anthem
Stephanie Thum, CCXP, Vice President of Customer Experience, The Export-Import Bank of the United States
Kate Woodcock, Senior Director, Customer Advocacy, VMWare

Provider winners include:

Mohammed Almokhem, CEO and Founder, CX Shift
Raghunath VG, Principal Technical Support Engineer, NICE
Cari Schinagle, Product Owner, MaritzCX
Frank Pettinato, General Manager, Multi-Channel Business, Telerx

The CXPA extends its thanks to this year's panel of judges:

Bruce Temkin, Managing Partner, Temkin Group
Jennifer Maldonado, Senior Business Analyst, Customer Service Insights, Activision Blizzard
Matt Inman, Senior Director, CX Strategy & Design Consulting, MaritzCX
Parrish Arturi, Senior Vice President, Customer Experience, Fidelity Investments
Tema Frank, Chief Instigator, Frank Reactions

"This year's submissions included so many excellent entries that we decided to increase the number of winners to 15. Congratulations to all of them for their outstanding achievements. The depth and breadth of our finalists proves that CX excellence is continuing to gain attention and prominence within organizations. It will be exciting to watch where the community goes in the months and years ahead," said Marina Devalia, Director of Marketing, Higher Logic, and co-chair of the CX Impact Awards Committee.

"It's a real privilege to have this opportunity to honor people in the CX field who have such impressive accomplishments. What's also impressive is the broad range of industries – from technology to healthcare to financial services, and beyond – that value CX excellence, as shown by their award-winning employees," said Nadine Dyer, Client Feedback Manager, Deloitte, and co-chair of the CX Impact Awards Committee.

In addition to the CX Awards announcement, CX Day involves thousands of customer experience professionals taking part in dozens of in-person networking events in multiple countries as well as a range of online activities. Details about all activities are available on the CX Day website. CX Day is supported by generous sponsors, including Cisco, Genesys, InMoment, NICE and Walker at the Platinum level; Ascribe and Confirmit at the Gold level.

About the CXPA

The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA increases the impact and visibility of Customer Experience professionals, facilitates effective member-to-member sharing and establishes respected standards.

Founded in April 2011, the CXPA has more than 80 Corporate Members and 4,000 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit and Verint. Silver sponsors include Clarabridge, Convergys, InMoment, Lionbridge, MaritzCX, Mattersight Corporation, Medallia, NICE and Qualtrics. For more information, visit www.cxpa.org.











Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.


The Customer Experience Professionals Association
Judith Vanderkay, +1-781-876-6208

Release Summary

The CXPA today announced the 15 winners of the fourth annual CX Impact Awards as part of CX Day, a global day celebrating organizations and people who are delivering great experiences to customers.


The Customer Experience Professionals Association
Judith Vanderkay, +1-781-876-6208