BERLIN--(BUSINESS WIRE)--eKomi, global provider and pioneer of customer feedback software solutions and services, announced today that one of the world’s largest insurance companies successfully went live in August 2016 with its latest addition to the Enterprise Feedback Solutions portfolio: eKomi Reviews & Ratings “Multi-Location”. Thousands of agencies will start collecting reviews and feedback from their customers, improving customer experience and establishing stronger relationships with clientele in the digital marketplace. Through this new service, eKomi enables distributed locations of any large enterprise organization in the financial, insurance, or any other industry with multi-branch offices to collect customer reviews and feedback via an automated and easy-to-use method that is highly integrated into the process and IT solution landscape.
"This successful go-live is another proof that large enterprise customers have great trust into eKomi’s Customer Experience (CX) software solutions and delivery capabilities," Norbert Fischl, eKomi CRO commented.
eKomi co-founder and CEO Michael Ambros added, "At eKomi we always strive for delivering highest value to our customers through trailblazing CX solutions. Our Multi-Location module is a great example of our capability to continuously strive for excellence in innovation.''
eKomi The Feedback Company was founded in 2008 by Michael Ambros and is Europe’s premier and largest independent SaaS software provider of transaction-based reviews & ratings and customer experience (CX) management software. As a Goldman Sachs backed firm and Google worldwide partner with over 200 employees and headquartered in Berlin with additional offices in London, Paris, Madrid, and the US, eKomi has gathered and published well over 40 million reviews for customers. More than 14,000 companies worldwide successfully leverage eKomi´s social commerce solutions to strengthen trust, generate insights, increase sales, reduce returns, and drive organic traffic through genuine user generated content. eKomi´s groundbreaking social commerce technology enables businesses to generate customer and product reviews as well as social recommendations, thereby creating viral effects on websites and social media, while search engine integration allows for an immediate revenue-generating impact for business. For more information, please visit http://www.ekomi.com