ANNAPOLIS, Md.--(BUSINESS WIRE)--Maryland.gov has been named the nation’s best state government website by the Center for Digital Government. The award comes as part of the “Best of Web” series, an annual competition across state governments. This is the first time in history Maryland has won this prestigious award.
Given Governor Larry Hogan’s commitment to increasing efficiency and collaboration across state agencies, Maryland.gov was redesigned, growing its number of visitors to a record-breaking 84 million, including 55% first-time visitors. The Maryland Department of Information Technology teamed with NIC Maryland who builds, operates, maintains and markets the official website of the state of Maryland, www.maryland.gov.
"From day one, our administration has been committed to providing Marylanders with the highest level of customer service across every platform, from in-person to electronic interactions," said Governor Hogan. "We strive to make Maryland.gov the most efficient and user-friendly portal for more than 84 million customers to access vital information and services, and being honored as the best state government website in the country is recognition of our tireless efforts."
Maryland.gov provides a gateway to agency websites and hundreds of time-saving digital government solutions, including car registration renewals, vehicle emissions, safety inspections, and business regulations. Agencies and visitors have access to payment processing gateways, a state agency directory for more than 300 agencies, help desk, and interactive events and public meetings calendar. The citizen-centric design provides easy access to a Google site search with custom filters based on content type — pages, services, social media, publications, and even maps. The responsive design allows for a lean mobile experience, with seamless expandable content for the more than 42 million mobile visitors.
“Maryland.gov’s digital services platform is truly an enterprise solution offering global functionality for use by all state agencies without compromising the ability to be customized. The platform promotes consistent branding standards aligning with the state’s strategic IT master plan,” said David Garcia, Secretary of Department of Information Technology. “It’s this type of innovation that makes Maryland.gov an award winning site.”
The site also utilizes the new, state-of-the-art Enterprise Widget Platform. This platform provides state agencies with centralized and standardized code, and allows for rapid development and deployment of a variety of widgets. These widgets include NearYou, Online Services, Google Site Search and Header, which are available across state agencies expanding the state’s open data platform.
“If anything, it’s become more collaborative,” said Garcia. “Coming into state government, I came in from industry, so I really stretched our hands out of the department to embrace the vendor community a little closer and signal the direction that we’re heading as a state, and keep them apprised of where we’re going so our vendors can respond more nimbly to our requests…We’re always looking at how we can increase our customer service. The Web interface is a big part of that.”
In addition, Maryland.gov includes:
Digital Services Platform
Hosting platform for digital services that include: payment processing, security, event registration, agency website templates, search, and help desk.
Developed 25 new eGovernment services in 2015, using 100 percent mobile friendly templates.
Real-time Social Media Mashup
Over 300 channels reaching 850,000+ followers.
MyMARYLAND Clipboard Personalization
First state to introduce citizen-centric user personalization allowing visitors to save links for future use.
The Maryland.gov website was developed for the state of Maryland at no cost by NIC Maryland, through the self-funded eGovernment services contract with the State Department of Information Technology (DoIT).
The Center for Digital Government is an international research and advisory institute on the use of information technology in government. This year nearly 300 state, city, and county government websites were judged as part of the Best of the Web competition, based on their innovative qualities, usefulness, efficiency, and economy. Judging is conducted by a panel comprised of last year’s winners, former government officials, and executives from the Center for Digital Government.
Secretary and State CIO, David Garcia
Deputy Secretary, Luis Estrada
The vision of the Department is to lead the State of Maryland using world-class information technology solutions; committed to advancing technology and keeping the State current within IT industry trends. We adhere to the Governor’s values of providing excellent customer service, increasing efficiency and reducing waste; always being mindful of the taxpayer dollar.