SAN FRANCISCO--(BUSINESS WIRE)--In early 2016, NewVoiceMedia made a splash in the contact center space when it announced $30 million in funding for its cloud solution. A few short months later it revealed that it had increased its customer base by 50 percent and international business by 140 percent in FY’2016. In this time of rapid growth for the company, NewVoiceMedia has chosen to leverage Voxbone’s direct inward-dialing (DID) numbers to extend the reach of its cloud contact center platform to a global scale.
NewVoiceMedia joins Voxbone’s impressive customer portfolio of cloud contact center providers. As a source of global DIDs, Voxbone offers real-time provisioning, so NewVoiceMedia can provide customers with numbers instantly, avoiding the lead time required with other providers. On top of that, DID numbers are delivered over a privately maintained worldwide infrastructure to over 55 countries and 9,000 cities, maximizing reach without sacrificing call quality.
“Our customers expect the utmost quality of service, and Voxbone makes it possible for us to guarantee just that,” said Matt Jones, SVP DevOps of NewVoiceMedia. “Voxbone’s real-time provisioning and global coverage provide us with the backbone to deliver our calling services.”
With Voxbone’s global network and local DIDs, NewVoiceMedia can offer its customers – which include MobileIron, Casper, and Siemens – a regional presence for their contact centers, which is necessary for organizations to offer the best possible customer service experience.
"The number of cloud contact center deployments is increasing rapidly as multinational companies switch from on-premise solutions to cloud solutions,” said Itay Rosenfeld, CEO of Voxbone. “NewVoiceMedia, with its comprehensive suite of contact center features, is uniquely positioned to address this market. With Voxbone, it can ensure that the entire communications experience can be ported to the cloud. We’re thrilled to work with NewVoiceMedia and its customers, to realize the vision of future contact centers."
We are Voxbone: the market leader in providing virtual local phone numbers (often referred to as DID numbers). Our services make it simple for cloud communications providers, international carriers and enterprise contact centers to extend the reach of their voice networks quickly, globally, and economically. We deliver high-quality DID numbers from more than 55 countries and over 9,000 cities around the world. Our geographic, mobile and toll-free numbers can be ordered in real-time via our web portal or an API. We are the only operator of our kind, with our own number ranges, telecommunications licenses and a global private VoIP backbone. Our happy customers include: Telefónica, Deutsche Telekom, Orange Business Services, NTT Communications, 8x8 Inc., InContact, LiveOps Cloud and Skype. Want to know more? Come and check out our website at www.voxbone.com, read our blog or follow us on LinkedIn, Twitter or Facebook.
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.
Spanning 128 countries and six continents, NewVoiceMedia's 600+ customers include PhotoBox, MobileIron, Lumesse, JustGiving, Canadian Cancer Society and Wowcher. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.